Denise Unruh Email and Phone Number

Delivered quality customer service and built customer satisfaction and brand loyalty for the client, 1-800-flowers.com.Over the phone Sales Agent. Then promoted to the Social Priority Department. Consistently met company goals and all metrics required. Responsible for Twitter, Facebook, Instagram and Google organization and customer response and resolution. Assist customers with billing issues such as; refunds, authorization release and fraud issues. Assist our VIP corporate customers with white glove service from beginning to end. Priority; Resolving the most difficult issues within the company: Better Business Bureau, Escalated emails

Reconciled bank accounts and ensure all procedures are followed correctly in my husband's business.Review accounts payable, accounts receivable, and payroll departments.Administered online banking functions.Monitored and recorded company expenses.Provided telephone support.Scheduled client appointments and maintained up-to-date confidential client and employee files.

Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for our branch office. .Reviewed and verified transactions to ensure proper processing according to established quality standards.Processed loan payments transactions and data entry to update client files.Processed and closed small personal loans. Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures. Ordered supplies and materials, ensuring sufficient on-hand inventory and securing sensitive and propriety items