Responsible for the QA of the product ACPMS and HotSOS.o Developing, enhancing and executing UI and API tests.o Improving the customer journey, together with the Scrum team.o Developing and maintaining test automation.

Amadeus Channel Management – RezExchange makes your room inventory visible on all distribution channels without any intervention. Reservations flow directly into the PMS, resulting in more time for your staff to attend to your guests and focus their energies on sales.o Communicating daily via phone, email or written report of daily activities of each installation. o Create and maintain training documentation to include workbooks, FAQs and installation guidelines to… Show more Amadeus Channel Management – RezExchange makes your room inventory visible on all distribution channels without any intervention. Reservations flow directly into the PMS, resulting in more time for your staff to attend to your guests and focus their energies on sales.o Communicating daily via phone, email or written report of daily activities of each installation. o Create and maintain training documentation to include workbooks, FAQs and installation guidelines to support.o Effectively and efficiently install and test software, products and technologies for RezExchange. Show less

o Knowledge of IDPMS, PMPRO, APMA and RezExchange.o Handling customer support cases using Salesforce Service Cloudo Managing high-volume inbound support channels while maintaining support SLA goalso Identifying product issues and using appropriate troubleshooting steps leading to resolutiono Managing customer expectations regarding estimated response times for issue resolutiono Identifying opportunities for improvement, contribute to solutions and enhance workflow efficiency… Show more o Knowledge of IDPMS, PMPRO, APMA and RezExchange.o Handling customer support cases using Salesforce Service Cloudo Managing high-volume inbound support channels while maintaining support SLA goalso Identifying product issues and using appropriate troubleshooting steps leading to resolutiono Managing customer expectations regarding estimated response times for issue resolutiono Identifying opportunities for improvement, contribute to solutions and enhance workflow efficiency to improve the customer experienceo Report and tracking product bugs affecting users Show less

All round employee at PostNL.- Sorting packages and mail (business and regular).- Lead the expedition.- Checking registered letters and making sure that they are processed in the correct way.- Create cargo letters.

A few of my tasks:- Serving of guests and making their experience with us unforgettable.- Management of Restaurant staff. - Stock management. - Utilizing motivation to maximize employee productivity and satisfaction.

All round intern for the production and marketing department.- Formulating and developing new and existing travel packages.- Fix contracts.- Establishing long term relationships with companies that work together with Reizen Lauwers.- Investigating in new marketing possibilities.

Responsibilities that I had were serving guests and making their experience unforgettable and stock management.