Denise Walkes Email & Phone Number

Kings County, New York, United States

• Responsible for daily cash application of wires, ACH, and checks.
• Negotiate payment plans with customers to collect on past dues.
• Monitor and maintain compliance with internal controls and government regulations.
• Generate daily, weekly, monthly, quarterly, daily bank, and lock-box reports.
• Reconcile accounts, delinquencies, and disputes by performing in-depth research and reviews.
• Orchestrate daily meetings to ensure cash collection and application reconciliation.

• Responsible for tracking payment history and locating ACH payments.
• Notified customers of delinquent accounts to collect outstanding amounts and process credits.
• Remained calm, stayed professional, and provided exceptional service when interacting with difficult situations.
• Collaborated with the Cash Applications Dept. to receive payments and post to appropriate invoices and accounts.
• Spearheaded clearing the collections call queue, distributing collections calls, and assigning work to the collection’s analysts.
• Prepared documentation required for collection and developed collection methods to achieve company goals.

New York, New York, United States

• Conducted audits on accounts and reconciled payments from 2016 – 2019.
• Managed the completion of planned audits, reviewed records, and appraised financial data.
• Inspected accounting books and systems and generated reports on findings.
• Worked closely with management to discuss external audit results and action plans.
• Examined financial statements to detect and report errors and irregularities.

Brooklyn, New York, United States

• Facilitated Tax Accounting and data entry to facilitate tracking and trending analysis.
• Analyzed financial data to identify trends, patterns, and strategies.
• Optimized financial policies and procedures to set standards for compliance.
• Generated financial reports to garner forecasting, trending, and narrative results analysis for management.

Greater New York City Area

• Streamlined the reconciliation of delinquent accounts and processed credits.
• Reduced aging amounts from $21M to $4M on a quarterly basis.
• Ran aging, daily cash, and third-party reports for weekly reporting purposes.
• Established repayment schedules based on customer finances to collect past due invoices.
• Liaised with management to identify account delinquency and discuss corrective actions to bring in revenue.
• Kept accounts receivable databases current with updated client and information.