Denise Walkes Email & Phone Number

Kings County, New York, United States

• Responsible for daily cash application of wires, ACH, and checks.• Negotiate payment plans with customers to collect on past dues.• Monitor and maintain compliance with internal controls and government regulations.• Generate daily, weekly, monthly, quarterly, daily bank, and lock-box reports. • Reconcile accounts, delinquencies, and disputes by performing in-depth research and reviews.• Orchestrate daily meetings to ensure cash collection and application reconciliation.• Request financial documents from customers and follow – up as needed.

• Responsible for tracking payment history and locating ACH payments.• Notified customers of delinquent accounts to collect outstanding amounts and process credits.• Remained calm, stayed professional, and provided exceptional service when interacting with difficult situations.• Collaborated with the Cash Applications Dept. to receive payments and post to appropriate invoices and accounts.• Spearheaded clearing the collections call queue, distributing collections calls, and assigning work to the collection’s analysts.• Prepared documentation required for collection and developed collection methods to achieve company goals.

New York, New York, United States

• Conducted audits on accounts and reconciled payments from 2016 – 2019.• Managed the completion of planned audits, reviewed records, and appraised financial data.• Inspected accounting books and systems and generated reports on findings.• Worked closely with management to discuss external audit results and action plans.• Examined financial statements to detect and report errors and irregularities.

Brooklyn, New York, United States

• Facilitated Tax Accounting and data entry to facilitate tracking and trending analysis.• Analyzed financial data to identify trends, patterns, and strategies.• Optimized financial policies and procedures to set standards for compliance.• Generated financial reports to garner forecasting, trending, and narrative results analysis for management.

Greater New York City Area

• Streamlined the reconciliation of delinquent accounts and processed credits.• Reduced aging amounts from $21M to $4M on a quarterly basis. • Ran aging, daily cash, and third-party reports for weekly reporting purposes.• Established repayment schedules based on customer finances to collect past due invoices.• Liaised with management to identify account delinquency and discuss corrective actions to bring in revenue.• Kept accounts receivable databases current with updated client and information.• Updated collections procedures to improve overall efficiency and reduce accounts receivable.• Instrumental in the department’s Q4 success receiving many accolades and gifts.