I am a professional services consultant, with over 20 years of experience in delivering successful solutions. I am have been working exclusively with MidRange Dynamics North America for the last seven years. During this period I have worked with a large number of customers in multiple industries ranging from Banks, Health Care, Retail, Government and many industries in between. I have a clear understanding of the project management, regulatory obligations and team collaboration required to deliver successful solutions to customers. I have managed projects related to SDLC (Software Development Lifecycle) creation and implementation, software and hardware upgrades, Service Desk management and tracking, regulatory changes and many more. I have a proven track record on delivering training to a global market with a varied audience. I have traveled the world delivering solutions related to Application Lifecycle Management (ALM), Change Management, Process and Workflow Management, IT Service Management and Help Desk systems that are web and client server based products running on iSeries and Windows platforms.I have previously worked in IT Management, System Administration and Service Delivery roles, and have a clear understanding of the SDLC and the implementation methodology needed to deliver successful solutions. I have a strong customer focus that has enabled me to deliver successful solutions throughout my career, with the ability to think creatively providing solutions. I can deliver general consulting services, project management services, service delivery management, software implementation solutions and implementation methodology development services.