Denise Wan Email & Phone Number

Kalamazoo, MI, US

• Serve as a technical resource to the business for reporting tools like Power BI, while providing operations support to sales leadership.
• Participate in developing requirements, definition, design, testing, implementation, data integration of new system implementation and other current system projects.
• Work cross-functionally with counterparts to support salesforce/business needs, identifying areas of improvement.
• Serve as a central resource and assisting with the training of the new processes/computer systems.
• Influence the formulation of policy, programs, and incentives, provide feedback and focus in specific areas.
• Act as business partner to salesforce to provide support including ad hoc requests, trainings, & reporting/compensation related inquiries.

Burlington, MA, US

• Processed new customer account set up and customer account maintenance timely
• Communicated between sales team and multiple SME’s (subject matter experts) throughout Azenta Life Sciences, often working on several projects and sales opportunities at once across multiple business units whilst.
• Worked with Legal and Finance teams on the execution of customer agreements and terms and conditions, whilst gaining the relevant business unit approvals
• Assisted with the preparation of sales proposals and client communications
• Created and maintained spreadsheets / graphs for sales information & reporting
• Contributed to a database of proposal questions and answers and proposal content. Provide sales team information from proposal database as requested

Burlingame, CA, US

• Communicated cross-functionally among internal Sales, R&D, QA, Finance and Leadership teams to ensure smooth antibody manufacture operations
• Provided prompt customer service and technical support for inquiries via phone and/or email responses
• Managed business relationships and expand distribution channels worldwide across Asia, Europe, Middle East, South and North America regions
• Drafted and negotiated agreements and/or amendments with new and existing partners to drive sales revenues
• Supervised sales team in managing antibody portfolio and organizing quarterly product launches
• Developed and implemented product organization systems to improve shipping operations efficiency

Burlingame, CA, US

• Focused on antibody purification and characterization
• Responsible for antibody affinity purification, Miniprep/Maxiprep, WB membrane preparation
• Followed all relevant SOPs, safety and company guidelines
• Maintained laboratory instruments and facilities in clean, good working condition
• Notified Technical Operations Manager of any and all issues that may affect product quality
• Filled out production batch record and specification sheet, and assist product shipment.

• Operated computer systems to run prescriptions through insurance
• Contacted insurance or doctor offices for patient needs, new prescriptions
• Delivered patient medicine for patients with transportation barriers
• Kept up-to-date patients medical profiles
• Collected co-payments and signatures with proficient patient care
• Ordered new drugs and restocked inventory