• Develop, negotiate and execute facilities, professional services and other agency wide contracts and statements of work with vendors. • Conduct planning meetings with business units to understand business requirements to develop statement of works for goods and services and identify opportunities for cost savings.• Perform pre-award and post-award actions to comply with agency and Federal Housing Finance Agency policies and regulations. • Create, track and monitor projects in SAP.• Engage Legal on contract negotiation of redlines.

• Assist with the RFP/RFI processes including requirements determination, performing pre-qualification, evaluating proposals, creating bid analysis and awarding contracts. • Develop and negotiate service agreements with vendors of various services agency wide.• Perform pre-award and post-award actions to comply with agency and Federal Housing Finance Agency policies and regulations. • Assess and mitigate contract risk during all phases of contract actions (issuance, award, administration and amendments) with business areas, through consultation with cross-functional areas such as Legal. • Interpret, monitor, and enforce corporate procurement policies. • Conduct informal training and guidance to business areas on procurement issues, with a focus on requirements determination and contract administration. • Proactively manage daily business, interface with identified internal business area contacts, consultants and contractors to ensure needs are met, risk is mitigated and a uniform process exists. • Negotiate and modify moderate-to-high risk contracts that substantially deviate from standard terms and conditions as appropriate.• Track assigned requisitions and issue purchase orders utilizing Oracle PeopleSoft.

• Manage and leverage a $1M account portfolio that provides concierge, front desk and event planning services.• Facilitate employee and client relations to ensure the objectives of the client are achieved in an effective and efficient manner and often within a short timeframe.• Constantly meet with the property managers to ensure all parties are adhering to the terms and conditions of the contract and their expectations are being met.

• Developed, maintained, and provided monthly revenue-to-plan and trend analysis to the Sales Director, Sales Manager, Account Managers, and Technical Engineers to assist with strategic planning and business development.• Served as a liaison between one of Verizon’s leading global wholesale and international customers; performed sales support for data and voice services; facilitated escalations and pricing requests for data, Ethernet, and voice services.• Managed customer relationships and anticipated client needs; created and provided a full range of domestic and international products; educated client on products; prepared special reports to meet customer network requirements.• Performed circuit renewal analysis to support contract negotiations; provided findings to client and account team, i.e., Director, Manager, Account Managers, and Technical Engineers.• Facilitated monthly Dispute/Credit and Collections conference calls with the customer and internal departments to manage and protect the customer relationship.• Stayed in constant contact with the client’s key decision makers, i.e., the Business Planning Managers and Access Planners; communicated with them electronically and telephonically to discuss pricing and viability of client requests.• Interacted with Sales Director on a daily basis to discuss and review any issues or strategies to manage the clients.• Provided a monthly Invoice Billings report of all services billed to the client to key decision makers and internal account team, including the Director of Sales, Sales Manager, Account Managers, and Technical Engineers.• Tracked account revenue integrity by reviewing monthly account portfolio in order to ensure all accounts were assigned to the proper account and revenue code.• Met annually with the Vice President of Sales to propose ideas, pose questions, and express concerns regarding the client, organization, and company.

• Prepared business cases to determine the best vendor of choice in response to the internal client’s Statement of Work for enhanced network services to support Commercial and Federal Government efforts; reviewed cases with Director; presented details to the organization’s Vice President.• Facilitated negotiations with vendor and Verizon’s internal clients, including legal, sales, and Technical Engineers.• Developed a schedule of the negotiation stages, including meetings, issues to be discussed, interim deliverables for key stakeholders; tracked and redlined contract changes, timelines, requirements, etc.• Prepared negotiation meeting minutes; distributed written minutes with proof of receipt to all stakeholders; prepared final contract document when negotiations were settled; secured signatures and distributed to appropriate parties.• Received and paid vendor invoices in SAP; researched issues and secured additional funding to purchase orders.

• Managed project teams to resolve contractual issues, which derived from billing disputes and accounts receivable issues for corporate, federal and state and local customers.• Reviewed and approved adjustments and entered into internal accounting system.• Researched and reconciled accounts.• Cooperated and assisted with audits performed by external auditing firm.• Collaborated with sales, legal and technical staff in order to address the customer’s contractual issues.• Conducted monthly meeting with customers and other stakeholders to address contractual, payment and disputes issues which served to improve customer relationship and support customer retention.• Developed and implemented action plans to bring resolution to account issues according to contract terms and conditions to improve operating cash flow.• Created and provided forecast reports for senior management to facilitate strategic methods of resolutions for account portfolio.• Developed and presented variance to plan and trend analysis to senior management to demonstrate more effectively the strategies implements to resolve contractual issues.