Denise Whalin, M.A. Email and Phone Number

RISE TO THE CHALLENGE ~ BUSINESS CONSULTINGOrganizational success is highly dependent on the emotional and mental investment as well as the physical presence of the workforce. Maintaining and retaining engaged and invested employees should be high on the list of priorities for all successful organizations. We assist organizations in the following ways:• Consultation with organizational decision makers and employees to gain clear perspective of organizational challenges.• Devise creative strategic plans through innovative brainstorming.• Construct organizational goals in achievable and manageable steps promoting higher success rates.• System and process enhancement designed to streamline workflow.• Workspace organization promoting greater efficiency and productivity.•Deliver SOFT SKILLS training programs focused on communication, social and emotional intelligence, judgment and problem solving.RISE TO THE CHALLENGE ~ INDIVIDUAL CONSULTING & COACHINGSoft skills, such as: higher order thinking skills (critical and analytical thinking and judgment), social skills, communication, self-control and positive self-concept are all skills that impact workplace success and are the same skills we all need to successfully manage life.The skills we teach in the professional realm are easily translatable to individuals outside of the work environment. The more gratified and empowered individuals are, the better they will perform at work, at home and in life in general.Think of us as your resource for innovative solutions to work place and personal challenges. We help individuals in the following ways:• Identify "where you are now" and "where you want to be."• Strategize through creative and innovative brainstorming.• Develop action plans based on S.M.A.R.T goal setting.• Help individuals activate their specific skills to achieve their goals.• Empower individuals with maintaining their skill set; enhancing workplace & personal success.

*Supervise Public Benefits Department; responsible for obtaining Medicaid and Veteran's benefits for firm clients. *Manage all aspects of client/family relations during the attorney/client relationship*Recruit and train new staff*Community Liaison *Leadership roles within local community organizations*Speaker

*Obtained public benefits for the elderly and persons with disabilities*Managed all aspects of client/family relations during the attorney/client relationship *Recruited and trained new staff *Community Liaison *Developed referral source partnerships*Leadership roles within local community service organizations.During my tenure at Boyer & Jackson, I presented at the annual Elder Law Section Conference on “Marketing and the Elder Law Practice” and authored the section of the publication “Financing Long-Term Care in Florida” entitled “Tips to a Successful Medicaid Application”.

*Team leader for Legendary Service Training, a customer service training program*Exceeded occupancy goals through internal and external marketing*Prepared and implemented annual marketing plans*Conducted pre-admission assessments*Facilitated admission process and assisted residents in application for public benefits*Monitored benevolent assistance funds *Prepared budget reviews*Prepared monthly and annual statistical reports*Participated in various related community associations and service groups

*Monitored and maintained product distribution for major manufacturers within five supermarket chains in assigned territory. *Trained new personnel on both their retail duties and the use of monitoring systems. *Project Management involving the conceptualization and development of a comprehensive retail training program. This program was implemented in the Tampa office, as well as other divisions throughout Florida. In 1995, I received the Sales Representative of the Year award.