Denise Wrightson Email & Phone Number

• Oversee multiple technical implementation teams, with focus on Mid Market and Strategic Account implementations. • Created reporting necessary for executive readouts for our SA Implementation team• Drove creation of a career competency matrix to ensure our teams understand the duties of their role and their paths for advancement. • Collaborated closely with the APAC team to enhance rapport with sales and fostered a stronger sense of connection among team members within the global… Show more • Oversee multiple technical implementation teams, with focus on Mid Market and Strategic Account implementations. • Created reporting necessary for executive readouts for our SA Implementation team• Drove creation of a career competency matrix to ensure our teams understand the duties of their role and their paths for advancement. • Collaborated closely with the APAC team to enhance rapport with sales and fostered a stronger sense of connection among team members within the global organization. • Facilitated multiple internal promotions within the teams• Participated in multiple company wide initiatives, representing the entire implementation organization and presenting to executive leadership as needed • Partnered closely with sales leaders to ensure our customers were receiving the best implementation experience with a top tier handover • Planned and facilitated on site manager workshops• Capacity planning and forecasting in partnership with Finance, Operations and executive sponsors as needed, providing visibility to the changing needs of personnel.• Develop, measure, and iterate implementation-specific objectives in alignment with company strategy, including but not limited to ongoing cost reduction efforts, revenue generating activities, global expansion of delivery, and maintaining a high level of customer satisfaction Show less

Established the inaugural Mid-Market focused onboarding team, spearheading the adoption of our Premium Implementation offering among customers and developing optimal onboarding strategies tailored to the needs of our intricate multi-location businesses.Oversaw our Booker mid market team as well, focused on establishing best practices and refining processes

Led a team of Senior Technical Account Managers working with our largest Strategic Accounts Guided the team through training and growth along with design, development, and execution of customer centered best practices and processes that drive value and demonstrate a deep understanding of client business objectives, and best practices.Ensure coordination between cross-functional teams involved in the customer experienceProvided feedback loop of relevant information to improve lead… Show more Led a team of Senior Technical Account Managers working with our largest Strategic Accounts Guided the team through training and growth along with design, development, and execution of customer centered best practices and processes that drive value and demonstrate a deep understanding of client business objectives, and best practices.Ensure coordination between cross-functional teams involved in the customer experienceProvided feedback loop of relevant information to improve lead quality and handoffs from Sales to Professional Services.Participated in company wide initiative to overhaul internal systems; including consulting, team training, job aid creation, roll out planning and on going maintenance post roll out of new systems Show less

• Developed new job aids and revised existing materials for the Account Management team, including a comprehensive overhaul of the team's SharePoint site• Organized ongoing training focused on best practices of the role and staying up to date on product enhancements Participated in weekly leadership discussion and decisions with the Professional Services management team. Led the planning and implementation of a new time tracking system, including the development of job aids… Show more • Developed new job aids and revised existing materials for the Account Management team, including a comprehensive overhaul of the team's SharePoint site• Organized ongoing training focused on best practices of the role and staying up to date on product enhancements Participated in weekly leadership discussion and decisions with the Professional Services management team. Led the planning and implementation of a new time tracking system, including the development of job aids, conducting training sessions, and establishing reporting mechanisms. Created franchisee help documents used by our technical support team to provide improved support to our Strategic AccountsEffective communicator with stakeholders at all levels, able to articulate complex ideas and drive consensus towards common goals Show less

• Provide a high level of project management support with primary duties focused on software implementation and configuration• Providing ongoing technical assistance and facilitating the day to day use of the software to provide clients with clear expectations of what the software can do for them• Facilitate the process of converting from competitor software and/or other data sets• Mentor Associate PAC’s by helping setup and support MINDBODY premium accounts.• Create and manage… Show more • Provide a high level of project management support with primary duties focused on software implementation and configuration• Providing ongoing technical assistance and facilitating the day to day use of the software to provide clients with clear expectations of what the software can do for them• Facilitate the process of converting from competitor software and/or other data sets• Mentor Associate PAC’s by helping setup and support MINDBODY premium accounts.• Create and manage Template sites for multi-location/franchise accounts to be used by Logistics in the creation of new sites Show less

San Luis Obispo, California Area

• Facilitate the configuration of the MINDBODY software while providing clients with positive customer service experience • Gathered business requirements, manage multiple project timeline• Work with minimal supervision while managing time efficiently and effectively

• Accounts payable processing for multiple companies, reconciliation of the credit card system• General journal entries, coding and classifying expenses into proper general ledger accounts• Maintaining and filing vendor records