As a Safety Specialist at Airbnb, I focus on enhancing our Trust and Safety initiatives by implementing robust processes and ensuring operational excellence. My experience in incident response has honed my ability to analyze incidents, optimize responses, and uphold high standards of safety and security.Previously, as a Team Lead at Uber, I guided our Incident Response Team to meet operational KPIs through meticulous analysis and process improvements. I excel in customer relationship management, leveraging strong communication skills to effectively navigate media and legal escalations.With a solid academic background in Marketing and Global Creative Industries from The University of Hong Kong, I bring a blend of industry-specific knowledge and cultural insights to my work. My commitment to stakeholder management and team development drives me to foster a safe and supportive environment for all.