Denise Rodriguez Email and Phone Number

SOLE MANAGER OF ALL LATAM, CARIBBEAN AND DOMESTIC EXPORT ACCOUNTS LATAM B2B INTERNATIONAL SALESINCREASED YEARLY SALES BY 25% FOCUSING ON CUSTOMER INTERESTS AND NEEDSCONSTANT COMMUNICATION WITH PRODUCTION/WAREHOUSE/MANAGEMENT CONCERNING CUSTOMER NEEDS/REQUESTS PROVIDING REGULATORY INFORMATION AND DOCUMENTATION WHEN NEEDEDPREPARING QUOTES AND FOLLOWING THRU FOR CONFIRMATION OF ORDERSASSISTING WITH WEBINARS AND VIDEO CONFERENCING, TRANSCRIPTION OF Q&A SESSIONSTRANSLATIONSALL ASPECTS OF CUSTOMER SERVICE

•STYLE CREATION/EDITING USING AP 400/MOVEX•MOVEX/NUORDER COORDINATION•NUORDER ADMINISTRATOR•CUSTOMER ACCT SET UPS•CREATING/EDITING LINE SHEETS•ÍTEM MASTER HYGIENE•HEAVY DATA ENTRY/MANIPULATION

Contact point for SAP & PLM coordination, responsible for PO entry, HFC verification and entry in PLM, sample coordination and distribution, price ticket ordering, contact with overseas factories on daily basis confirming quantities, dates, customer SKUs, UPC codes, etc. Requesting air freight quotes, approving invoices for discrepancies on inco terms, submitting/analizing cost sheets.

Coordinate product procurement for assigned accounts, confirm and process all purchase orders, receive and process EDI orders,daily communication with other departments such as warehouse, production and sales, follow orders through completion. Respond to inbound calls and resolve inquiries in timely order, liason between customer and internal departments concerning delivery statuses and ad hoc issues such as return authorizations. Heavy SAP reporting and data entry.

Heavy order entry, coordinated product knowledge information used for training purposes and kept library of all featured material, tracked purchase orders, deliveries and receiving of the same, extensive SAP and Retail Pro reporting, inventory maintenance, applied adjustments as necessary. Responsible for Frye retail employees product allotment, kept records and reported all movement made on house account. Maintained and logged retail damages information, such as reasons for damage returns, reoccurring damages etc. Communicated with logistic company for scheduling of delivery trucks, kept in contact with the team until shipment was received. General office duties.

Converting all inbound calls into sales, upgrading existing customers to higher valued cable channel packages, internet and phone packages, addressing retention customers' concerns, billing info, scheduling installation appointments, general customer service