- proactively engage, build and maintain relationships with Employers, Providers and internal/external customers to achieve mutually beneficial outcomes in relation to recruitment and sourcing opportunities for the unemployed to move them into work, using judgment, initiative and business knowledge to make effective decisions;- analyse trends and use historical data to recognise labour market changes, communicate findings to key stakeholders and act on any concerns;- research information and compile promotional material from a variety of sources to ensure events and opportunities are marketed in the most effective way, ensuring precision and accuracy. Communicate timely across multiple sites, continuously monitoring multiple tasks and reporting results;- obtain regular feedback from stakeholders in relation to events/opportunities delivered, track and monitor feedback and ensure any issues/concerns are addressed timely and in a professional manner;- prioritise workloads and support colleagues to deliver priorities, use judgment to deploy resource.- tenacious in obtaining performance information from internal and external sources, regularly monitoring information to ensure business results are achieved;- obtain customer feedback relating to the service delivered, analyse results and use the information to make improvements, acting on any complaints timely and professionally;- manage sensitive/confidential information with discretion, consistently work within parameters of data protection laws;- produce and maintain accurate records, reporting results to management to prescribed deadlines; - managed a team of 13 staff, working collaboratively to achieve outcomes. Managed performance and HR issues, addressing areas for concern whilst recognising and rewarding staff for good work.

- single point of contact for 600+ staff and management operating over multiple locations;- worked remotely therefore accurate and timely communications with stakeholders was essential ensuring key messages were cascaded to agreed timescales;- worked with Business Managers to agree compliance testing schedules, reporting findings and made recommendations as appropriate;- investigated security incidents and used judgment to decide if escalation was required;- prepared and delivered presentations to new staff highlighting key responsibilities. Managed a schedule of targeted training sessions to existing staff within agreed timescales; - analysed information relating to security incidents and reported findings to senior management, identifying trends and highlighting areas of potential concern;- reduced reported security incidents by 25% from previous year by working collaboratively, monitoring incidents and working with management to act on findings.

- responsible for ensuring claims submitted by external training providers and sub contractors were in accordance with contractual requirements and policies. Recovered over 500K of incorrectly claimed tax payer’s money; - using a risk matrix co-ordinated and managed a yearly visits schedule. Time management skills and the ability to prioritise and work to deadlines was essential. I used resource within the team to delegate work if required;- obtained, analysed and interpreted information from a variety of sources to prepare for visits;- regularly dealt with external stakeholders at Director level, using written and verbal communication skills, providing information on pre visit requirements, giving post visit verbal feedback followed by written reports with recommendations/action plans;- made requests for missing information in a tenacious manner when required. Used influencing and negotiating skills to reach the desired outcome, ensuring all responses and potential overpayments were received by the required deadlines.

- successfully managed and organised over 100 business conferences and seminars. Time management, communication and excellent organisational skills were essential;- managed a half million pound budget, negotiated with local businesses to achieve best value for money. Prepared management reports informing on spend, advising on improvements;- communicated timely with all stakeholders to ensure the smooth delivery of each event; - networked at each event, co-ordinating feedback and reporting outcomes to the business manager; - dealt professionally with any complaints or concerns raised to ensure a satisfactory outcome for all, carrying out full investigations if appropriate.