I am an adaptable, customer focused team player with experience leading cross functional teams to successful outcomes toward business goals and stakeholder value. I thrive in identifying and solving complex problems and driving toward solutions and have a well-developed knowledge base that allows for quick learning of new concepts and technologies. I am an agile thinker that enjoys working collaboratively on project plans and goals while monitoring risk to ensure positive outcomes. I thrive in high-pressure environments, to deliver objectives while always measuring and communicating with transparency. I promote a positive culture and drive a methodology of continuous improvement to rally and empower project teams to achieve organizational goals, aligning with strategic initiatives, project and business goals. Select Career Highlights• Personally developed an idea to automate status reports of a critical project. Doing so cut the time needed to provide the weekly status from 6 hours to 2 hours. • Overcame challenges of funding cuts to provide value by offering a consulting Best Practice project to help customers streamline processes and increase traveler satisfaction. This assisted in achieving $21 Million in revenue, representing 2.1% over set revenue goal.• Strategically utilized customer relationship to redirect their plan to purchase a competing product, motivating them to purchase a Sabre product instead, generating a $2 Million revenue windfall.• Presented the marketing team with the idea to create a Standard Business Review Template for the Account Management Team to utilize with their customers. This template highlighted industry trends, benchmarking statistics, and new products—saving company money and time while increasing revenue and customer satisfaction. • Created a Personalized Service Structure called Site Management Services utilized for specific customers, to boost low customer satisfaction with the online travel tool. This service allowed employees to become more familiar with customers and bolstered Customer Satisfaction by 20% in the first quarter of implementation.Core Strengths▪ Leadership▪ Project Management ▪ Program Management▪ Change Management▪ Complex Problem Solving▪ Customer Experience ▪ Staff Development▪ Training, & Scheduling ▪ Effective Communications ▪ Integrity/Honesty▪ Goal Setting & Delivery▪ Presentation Skills