Denise Beckmann. Pmp Email & Phone Number

United States

Dallas-Fort Worth Metroplex

 Conducted continuous improvement with staging and shipping vendor reducing shipping timelines from 7 to 1 day within 1 month.  Examine sales pipeline to forecast equipment needs for customer sales readiness ensuring that all orders are fulfilled when placed. Create and monitor KPIs from sale to product implementation at customer site introducing process improvements to reduce time to customer usage.  Sheppard integration projects to streamline the sale to fulfillment workflow.

Dallas-Fort Worth Metroplex

 Directed program planning and execution across Sabre Travel Network’s enterprise of Global Customer Desktop Strategic Initiative Project for implementation of both desktop and web rollout meeting 2019 penetration goals. Initiated, designed, and led a cross-organization Project Team, resulting in a 1-year strategic engagement contract with a transformational hospitality company. Piloted a cross-functional Program Team responsible for a go to market strategy and transformation of a technology platform for customers, contributing to company goal of moving from legacy technology to cloud technology. Presented idea and plan to automate status reports of a critical project cutting time needed to provide weekly status from 6 hours to 2 hours solving problem of additional resource needs.

 Marshalled team responsible for Global Partners delivering 2% above sales revenue plan on budget each year. Crafted idea to overcome challenges of funding cuts for new products by creating a virtual consulting Best Practice for optimal site setup helping customers streamline processes and increase traveler satisfaction contributing to $21 Million in revenue, representing 2.1% over set revenue goal. Generated brand awareness through idea of offering in person and virtual customer user groups to share industry trends, product updates and best practices achieving top box customer satisfaction scores. Steered a cross functional and customer team to integrate a customer transformation product to Sabre’s online booking platform providing additional income stream to Sabre and customer.

 Drove strategic partnership with American Express and supervised team responsible for $149M in revenue and global initiatives between Sabre and American Express. Utilized customer relationship skills to redirect plan to purchase a competing product, motivating American Express to purchase a Sabre product instead, contributing $2 Million in revenue. Facilitated initiative and project plan to secure business for a revenue generating air product allowing customer interaction on product design and development.

 Directed account management team responsible for GetThere customer portfolio contributing $50M in revenue. Restructured account team territories to better focus on strategic customers to expand product upselling, revenue generation and a 96% retention rate. Designed a customer model for small revenue producing accounts utilizing push communications and self-service lessening personnel needs and raising customer satisfaction. Reduced preparation time by 2 hours for account team to prepare for Account Reviews through idea to construct a Standard Business Review template to be utilized with customers establishing customer loyalty due to information shared.

 Managed team responsible for completing change management, implementation, feature project work, and training. Rallied team to cut customer implementation timelines by 60 days by establishing pre-work and templates. Established a sales hand-off procedure working with Sales leaders to minimize inquiries to Sales on implementations eliminating extra work and implementation time.

 Created a service structure to equip team members to become more familiar with customer sites bolstering customer satisfaction by 20% during first quarter of implementation. Initiated a project to become certified in Malcolm Baldridge Total Quality Management to revitalized existing processes and procedures for Call Center activity. Implemented an Advanced Customer Care group eliminating extra processes for product defect repair streamlining work for Engineering team.

Bachelor'S Degree - Political Science, Political Science/Public Service

Graduate Studies, Technology And Cognition