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REMOTE INVOICE SPECIALISTPREMIER RESEARCH LLC CONTRACTED TO PFIZERVOLUNTOWN, CTAUG 2014 – JAN 2021• Responsible for reviewing and processing invoices for U.S. and Global Clinical Trials protocols.• Ensure that all the Preferred Partners invoices submitted are accurate per the contract. • Query and track any discrepancies listed on Preferred Partners and third-party vendors.• Track all Preferred Partners billing and third-party invoices on Metrics spreadsheet.• Worked with multiple colleagues to ensure that an objective can be met in the desired timeline.• Conduct meetings and develop effective presentation materials to convey issues and resolutions to the meeting attendees and recorded minutes.• Microsoft suite, SAP, Ariba, Taulia, ReadSoft Process Director and SharePoint experience• Trained new Invoice Specialists on the Clinical Trials Invoice Processing.• Designated as Subject Matter Expert.• Contact the appropriate colleague whenever a discrepancy on an invoice was identified.

• Responsible for reviewing and processing invoices for 62 U.S. & rest-of-world Clinical Trials protocols.• Ensure that the invoices submitted for payment are accurate.• Query and track any discrepancies listed on Alliance Partner billings.• Track all Alliance Partner billing and third-party invoices in Excel.• Review all third-party invoices to ensure accuracy of line items are valid per study work order.• Work with multiple persons to ensure that an objective can be met in the desire timeline.• Conduct meetings and develop effective presentation materials to convey issues and resolutions to the meeting attendees and record minutes.• Experience with Microsoft Suite, SAP, Ariba and SharePoint.

• Processed invoices received from 27 U.S. clinical trials sites for payment.• Ensured all invoices included all required data elements and paid per deadline.• Verified all data for each site in Pegasus is correct.• Updated MMSEA database with any invoice information regarding all Adverse Events.• Worked with study teams and sites to resolve any invoice/payment issues.• Reconciled all payments made were correct per the work order.• Confirmed all subject visits/procedure were completed by running OC/RDC reports.• Ensured that all contracts and budgets were current.• Experience with Pegasus, MMSEA, OC/RDC and SharePoint.

• Member of the Accounting Department team that assisted franchisees of Quick Serve Restaurants located inside Wal-Marts across the country.• Ensured each restaurant’s insurance was up to date.• Worked with various insurance companies to update the franchise’s insurance certificates• Updated and maintained the insurance database and franchise information database• Calculated the monthly rent and provided franchises with invoices monthly.

Answered the phone and routed calls to the appropriate departmentAssisted the Marketing Vice President with mailings to customersCreated and maintained Databases using Access 2003Organized office suppliesContacted customers to verify mailing addressProvided administrative support to both Vice Presidents of Administration and Production

IT Systems Analyst for Pfizer’s private branding of SumTotal System’s TotalLMS (learning management system). Member of team tasked with rolling out this web-based application to locations worldwide. Created documents to aid customer when using the SAP’s Business Objects reporting applicationImplemented training requirements in the system from client organizations.Provided IT support to users to SAP’s Business Objects reporting application. Worked with the validation team to run test cases through system.Updated news items on the application homepage for the Learner, Manager and Administrator communities.Aided course content developers with creating eLearning courses.Triaged and responded to level III help desk tickets, working directly with the client to resolve issues.Assisted SAP’s Business Objects Project Manager in creating new reports.Designated SME for SAP’s Business Objects in the P2L universe.

Pfizer to manage client training requests for a large pharmaceutical company's private branding of SumTotal System's TotalLMS (learning management system). Responsibilities included:Managed department's daily work schedule via Microsoft SharePoint application.Point of contact for customers experiencing any problems accessing the Learning Management SystemManaged client requests for the creation of training structures within the TotalLMS application via email, phone and Microsoft Net MeetingCreated training structures based on client requirements.Advised client as to best practices for streamlining training creation.Supervised 6 employees and responsible for training all new hires to department on internal systems and the application itself.Performed quality checks of all work produced by the department.Create reports for customers using SAP's Business Objects Reporting Application

Responsible for analyzing client documents for this Litigation support company. Responsibilities included:Coded data into predetermined fields per client requirementsPerformed quality checks on documents per client guidelinesSupervised over 25 employees and responsible for training all new hires on company processes, procedures and software.Performed quality checks on documents leaving department.Administrative tasks included writing training reviews, payroll, and department communications.

Supervised & trained employees in food preparation and safety guidelinesPerformed cash transactions and cash register reconciliation Responsible for hiring and orientating new employeesAssigned employees to tasks for each shiftResponsible for inventory controlsPerformed training evaluations for all employeesCounseled employees regarding meeting training goalsMonitored labor costs to meet daily goals