Denise Bird
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Denise Bird Email & Phone Number

Lending Risk and Controls Manager at Coventry Building Society at Coventry Building Society
Location: Bromsgrove, England, United Kingdom 9 work roles 8 schools
1 work email found @sky.com 2 phones found area 121 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email d****@sky.com
Direct phone (121) ***-****
LinkedIn Profile matched
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Current company
Coventry Building Society
Role
Lending Risk and Controls Manager at Coventry Building Society
Location
Bromsgrove, England, United Kingdom
Company size
2109 employees

Who is Denise Bird? Overview

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Quick answer

Denise Bird is listed as Lending Risk and Controls Manager at Coventry Building Society at Coventry Building Society, a company with 2109 employees, based in Bromsgrove, England, United Kingdom. AeroLeads shows a work email signal at sky.com, phone signal with area code 121, and a matched LinkedIn profile for Denise Bird.

Denise Bird previously worked as Customer Experience and Change Manager- Existing Lending at Coventry Building Society and Customer Experience - Change Manager at Coventry Building Society. Denise Bird holds Foundation & Practitioner, Project Management from Prince2.

Company email context

Email format at Coventry Building Society

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*@sky.com
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AeroLeads found 1 current-domain work email signal for Denise Bird. Compare company email patterns before reaching out.

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Profile bio

About Denise Bird

A Customer Experience Change Manager used to working on large corporate projects often to tight deadlines such as Consumer Duty and Telephony Replacement. Particularly strong on regulatory based projects. Skilled in stakeholder management and communication. Able to lead customer experience projects and initiatives to support improved customer journeys. Experienced in operational management with extensive knowledge of delivering excellent customer service in the financial service sector through a variety of leadership and management roles. Well practiced in people management across a variety of operational support, customer service and sales functions. Skilled in implementing process changes to deliver improved efficiency and customer service whilst minimising risk. Reputation for keeping multiple tasks and projects on track, preventing bottlenecks and delivering to deadline. Specialties: KEY SKILLS:Project management and delivery Stakeholder management Operational managementLeading people to achieve business goals in a motivated wayDecision makingPlanning and organisingIncreasing efficiency in business processesPolicy and process creation and monitoringImproving customer satisfaction Driving quality standardsReducing expenditure Taking an innovative approach to problem solvingBuilding relationships Interpreting / using financial MI Subject matter expert on managing customer vulnerabilityMental health first aid in the workplace

Listed skills include Mortgage Lending, Retail Banking, Change Management, Operational Risk Management, and 20 others.

Current workplace

Denise Bird's current company

Company context helps verify the profile and gives searchers a useful next step.

Coventry Building Society
Coventry Building Society
Lending Risk and Controls Manager at Coventry Building Society
Bromsgrove, GB
Website
coventrybuildingsociety.co.uk
Employees
2109
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9 roles

Denise Bird work experience

A career timeline built from the work history available for this profile.

Customer Experience And Change Manager- Existing Lending

Current
Coventry Building Society

Coventry, England, United Kingdom

A lovely move to use my skills in an operational area which I adore

May 2024 - Present

Senior Customer Experience Officer

Coventry Building Society

Leads customer experience projects and initiatives to support the continuing embedding of members first across the organisation.

Dec 2018 - Oct 2019

Senior Distribution Manager

The West Brom

The West Brom is the 7th largest building society in the UK, with assets of circa £6bn and distribution across 37 branches, direct, online and through intermediaries.Reporting to the Divisional Director Marketing & Distribution, responsible for the Branch Operations and Communication Team providing support to circa 200 staff in the branch network..

Jul 2010 - Jun 2018

Strategy And Change Manager

The West Brom

Reporting directly to the CEO I worked as part of a team delivering projects to develop the Society strategy. The main project I had responsibility for set about modernising the branch network. I was responsible for completing a review of existing branch locations for the CEO and recommending branches for closure, relocation to more favourable high street.

Sep 2009 - Jul 2010

Deputy Area Manager (Senior Branch Manager)

West Bromwich Building Society

Led the highest net worth group of branches in the Society and took area-wide responsibility for driving the non-regulated sales force. Whilst in this role I was part of a working party to shape the structure of the branch network and up-turn performance.

Jan 2009 - Sep 2009

Project Manager - Continuous Improvement

West Bromwich Building Society

Managed project on behalf of Head of Branches and Head of Strategy and Planning to generate a robust process for the ongoing capture and implementation of CI ideas. Initially generated over £100k of savings - with a further £250K projected through 2009.

Jun 2008 - Jan 2009

Branch Development Manager

West Bromwich Building Society

I was responsible for the management of multi-site teams, both regulated and non-regulated. In addition to management responsibilities I regularly featured in the top performance leagues for my personal mortgage sales, recognised for my process excellence and quality results. I also demonstrated ability to turn around under-performance and tackle difficult.

Mar 2005 - Jun 2008
Team & coworkers

Colleagues at Coventry Building Society

Other employees you can reach at coventrybuildingsociety.co.uk. View company contacts for 2109 employees →

RB Remigiusz Banaszak Remigiusz Banaszak Colleague at Coventry Building Society Bedworth, England, United Kingdom, United Kingdom View → EO Enobong Okorro Enobong Okorro Colleague at Coventry Building Society United Kingdom, United Kingdom View → PB Phil Browne Phil Browne Colleague at Coventry Building Society Coventry, England, United Kingdom, United Kingdom View → JN Jane N Jane N Colleague at Coventry Building Society United Kingdom, United Kingdom View → LF Laura Fardon Laura Fardon Colleague at Coventry Building Society Coventry, England, United Kingdom, United Kingdom View → RD Ramen Dhaliwal Ramen Dhaliwal Colleague at Coventry Building Society Coventry, England, United Kingdom, United Kingdom View → NL Natalie Layfield Natalie Layfield Colleague at Coventry Building Society Coventry, England, United Kingdom, United Kingdom View → JP John Prouten John Prouten Colleague at Coventry Building Society Coventry, England, United Kingdom, United Kingdom View → LD Luke Davis Luke Davis Colleague at Coventry Building Society Coventry, England, United Kingdom, United Kingdom View → AK Amirjit Kaur Amirjit Kaur Colleague at Coventry Building Society Coventry, England, United Kingdom, United Kingdom View →
8 education records

Denise Bird education

Foundation & Practitioner, Project Management

Prince2

Nvq, Mental Health Counseling/Counselor, Pass

Learning Curve Group

Counselling skills

Certificate, Scrum Fundamentals

Scrum Study

English Literature, Art & Art History

St Thomas Aquinas

Full Cemap

Distance Learning

Applied Diploma In Retail Financial Services, Customers & Their Needs

Institute Of Financial Services (University Of Central England)

Applied Diploma In Retail Financial Services, Organisations And Individuals

Institute Of Financial Services (University Of Central England)

Nvq, Mental Health First Aid & Mental Health Advocacy In The Workplace

Learning Curve Group
FAQ

Frequently asked questions about Denise Bird

Quick answers generated from the profile data available on this page.

What company does Denise Bird work for?

Denise Bird works for Coventry Building Society.

What is Denise Bird's role at Coventry Building Society?

Denise Bird is listed as Lending Risk and Controls Manager at Coventry Building Society at Coventry Building Society.

What is Denise Bird's email address?

AeroLeads has found 1 work email signal at @sky.com for Denise Bird at Coventry Building Society.

What is Denise Bird's phone number?

AeroLeads has found 2 phone signal(s) with area code 121 for Denise Bird at Coventry Building Society.

Where is Denise Bird based?

Denise Bird is based in Bromsgrove, England, United Kingdom while working with Coventry Building Society.

What companies has Denise Bird worked for?

Denise Bird has worked for Coventry Building Society, The West Brom, and West Bromwich Building Society.

Who are Denise Bird's colleagues at Coventry Building Society?

Denise Bird's colleagues at Coventry Building Society include Remigiusz Banaszak, Enobong Okorro, Phil Browne, Jane N, and Laura Fardon.

How can I contact Denise Bird?

You can use AeroLeads to view verified contact signals for Denise Bird at Coventry Building Society, including work email, phone, and LinkedIn data when available.

What schools did Denise Bird attend?

Denise Bird holds Foundation & Practitioner, Project Management from Prince2.

What skills is Denise Bird known for?

Denise Bird is listed with skills including Mortgage Lending, Retail Banking, Change Management, Operational Risk Management, Financial Services, Banking, Business Strategy, and Management.

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