Refine design delivery processes through iterative development of end-to-end creative processes, spearheading tool selection and workflow development for scalable operations• Optimize internal, contractor, and agency workflows, as well as develop Agency Onboarding Playbook• Manage creative budgets and expenses, monitoring agency hours to avoid overages• Introduce capacity planning strategies to align creative support with business objectives• Identify and implement new tools, develop efficient workflows enabling Marketing to scale quickly and keep pace with rapid growth within the business • Develop strategy for implementing new workflow system leveraging Monday.com to set up automations and efficiencies within all of Marketing

Optimized workflow, project and asset management, and resource allocation enhancing operational efficiency• Managed project timelines and stakeholder communication to ensure on-time delivery and success• Developed asset management hubs for sales collateral, brand assets, etc optimizing asset accessibility• Collaborated with Legal to ensure asset approval and established streamlined workflows for compliance• Executed project management systems enabling transition to Monday.com• Management of Creative team consisting of designers and copywriters.

Drove enhancements in operational efficiency for 500+ global field ops, supporting over $200M in quarterly revenue• Evaluated tooling backlog and developed MVPs to fuel product pipeline, aligning with company objectives• Defined team objectives in alignment with company OKRs, monitor progress• Lead development for dashboard providing global insights into capacity and demand, facilitating informed decision-making• Designed global framework to facilitate collaboration among virtual teams for 25+ key initiatives• Created dashboard providing visibility of 200+ global field operations initiatives, eliminating redundancies • Responsible for increasing adoption in all regions of local project dashboard• Ensured communication with HR, Finance, Global Support, Global Automation, and Partnership teams to ensure all teams have visibility into Operations initiatives.

Managed multiple functions, and provided leadership/strategic direction, supporting business objectives• Delivered data-driven insights in quarterly business reviews to CRO and Sr. Leadership informing decision-making• Developed and implemented employee recognition pilot to boost team morale and engagement• Crafted effective communication strategies tailored to diverse regions and audiences at a global scale • Cultivated collaboration through Project Marketplace platform, facilitating cross-functional project engagement• Sponsored creation of custom Quarterly Creative Reviews, saving each region 250+ hrs/quarter• Built OKR dashboard, implemented roll-out and adoption strategy for alignment across four functions, seven offices, and 250+ employees• Led preliminary operating model discussions for the Creative Services stream enabling a new model dedicated to making better use of existing resources• Responsible for post-acquisition integration of App Ops with existing app business • Directed the scope expansion of AdOps team creating bandwidth in other Ops teams at a substantially reduced cost

Managed creative team, supporting $50M in quarterly revenue, implemented feedback loop for product improvement• Collaborated with Product to develop creative product roadmap, ensuring alignment with business objectives• Led beta program launch with Product and Engineering teams, integrating third-party creatives for innovation• Designed career paths and introduce new roles, achieving 95% employee retention rate• Led development of JIRA Dashboards and Kanban boards to enabling visibility into team workload • Develop strategies to support career path framework enabling smooth end of year reviews and promo cycles• Assist with executive presentation materials (one-sheets, All Hands decks, QBR’s)

Led a creative team supporting $30M in quarterly revenue, mentoring designers to uphold design standards • Ensure product features meet local market demands by closely aligning with Product and Dev teams• Sponsor global initiative: virtual "coffee-n-learn" sessions, featuring industry creatives akin to Creative Mornings• Developed strategies for hiring and onboarding of new designer • Escalation point for Commercial teams ensuring client retention and unblocking bottlenecks• Management of Creative team responsible for producing creative content for retargeting ads • Responsible for year-end employee assessments, time-off and expense report approval• Hired as Senior Designer promoted to Art Director

• Timely creation of design projects including print advertisements, billboards and packaging materials• Effectively design online marketing pieces including e-mails, banner ads, and collateral for use in social media• Review proofs and provide feedback to printer/vendor• Support other departments with various graphic and marketing requests• Work on multiple projects efficiently and ensure that all deadlines are met and that materials created are to brand standard

• Leveraged wireframes to create visually compelling and user-centered creative assets, ensuring alignment with overall project goals and user experience• Collaborated closely with R&D teams to ensure seamless adaptation of design concepts into live environments, maintaining the integrity of the original creative vision• Drove concept and design for the development of various internal/external resources and brand materials, including traditional, online, and social media marketing campaigns as well as innovative infographics for data reports, case studies, and e-books. • Completed corporate website reskin and other rebranding projects following acquisition of Buddy Media by Salesforce.com.• Spearheaded and led in-house Photoshop training courses.• Delivered cost/time savings and increased productivity on projects by creating a set of templates for a unified approach across all recurring materials, including e-books, email banners, and case studies. • Designed wireframe and intranet site for sales team resources as well as championed and gained buy-in for the development of internal campaign posters to build awareness. • Converted brand aesthetic into functional design solution for social media use; in one instance, received the 2011 Forrester Groundswell Award in the category of Business to Business: Spreading for L’Oreal USA Professional Facebook tab.

• Input manuscript into existing templates for editorial use, styled text, and rapidly completed revisions. • Collaborated with multiple departments for on-time completion of projects for college-level text books.

• Pour and style raw manuscript• Maintain high attention to detail in order to minimize corrections • Work efficiently across multiple projects in order to meet tight deadlines • Implement revisions quickly to match a client’s requests • Use InMath in order to create Math equations

• Conduct background research for new multimedia concepts• Assist with editing of video for use in web segments

• Developed and taught art curriculum; managed interaction with parents and students to address issues.• Prepared and facilitated lesson plans as well as projects to engage students in various artistic forms and media.

• Created page/content layouts for Grade 11-12 Pupil Edition text books in stride with company’s corporate identity while applying a wide range of typography to engage target audience.• Produced custom illustrations for manuscripts despite minimal art direction, saving the company expenses associated with purchasing stock imagery and illustrations.

• Prepared layouts and title treatments for educational text books• Developed silhouettes and vignettes• Handled quality control for InDesign files and press-quality PDFs• Transferred manuscripts into existing templates and modified styling.

• Reviewed manuscript, photo, and art specifications to produce new design and layout solutions. • Orchestrated and maintained award-winning Cross-Disciplinary Leveled Reader program from concept through final product• Received 2007 Second Place for Ancillary Series in School Publishing at the 21st Annual New York Book Show.