Denise Wilkinson Email & Phone Number

Lawrenceburg, Ky, Us

United States

I am back with Calico! What an exciting time to rejoin the company I loved for 19 years!

Chandler, Arizona, United States

I oversee a group of conversion consultants as we build a customized payroll/HR hub for our recently acquired new clients. I am the critical first impression for new clients and I have the essential role of training clients on Vfficient (Prism) payroll software program. I create and deliver training sessions ensuring that clients are comfortable and confident with all facets of the systems. Additionally, I team up with other Departments to assist in support and client relationship building opportunities as they transition to their permanent support team.

Regional Trainer (2003 – May 2019) I deftly led the design, implementation, and delivery of training curriculum for sales associates and management across up to 69 locations in 32 states. I held direct accountability for designing training materials and programs to support the growth and performance of all team members while driving productivity improvements across the organization. I skillfully led up to 12 classes weekly with up to 20 attendees, educating team members on product knowledge, customer service, sales tools, and system upgrades. I expertly delivered live-training classes, as well as remote materials, and contributed to the improvement of customer service results by creating comprehensive service training programs for associates and management; supported mystery shopping score growth from 77.9% to 85.74%. I spearheaded the transformation of the learning and development programs, including expanding training offerings to include sales II training, growing the online program to 42 classes, and prerecorded training to 15 modules. I smartly restructured 3-day classroom training by incorporating self-directed CBT training. I quickly improved my effectiveness and drove significant cost reduction. I also supported the launch of an integrated POS and quoting system, creating a structured training program and deployed company-wide. Store Manager (2000 – 2003) I was hired to lead the opening and ongoing management of a new store location, including hiring, training, and developing a team of 7 consisting of sales associates and an assistant manager. I deftly managed all daily operational functions, including customer service, marketing, sales, performance management, P&L, and merchandising. I skillfully grew store to $800K in annual revenues in 3-years, establishing a loyal customer base. I expertly secured increased local advertising dollars, resulting in expanded market presence and improved profit margin.

Az And New Mexico

Store Manager (1998 – 2000)I directly oversaw daily operations at store locations with an annual sales volume of up to $5.5M. Managed all retail functions, including corporate communications, merchandising, customer service, and team leadership, as well as overseeing P&L management, expense tracking, and staff scheduling to meet daily workflow demands. I deftly directed inventory processing and merchandise replenishment activities to meet customer demands. I handled staff recruitment and development for a team of 35+, conducted performance evaluations for all employees, identifying potential issues, and implementing training and coaching to improve overall performance. I also established a working culture focused on employee growth and development, boosting employee morale. I quickly improved shrink levels significantly from 1.25 to .19 by conducting physical inventories. District Customer Service Trainer (1996 – 1998)I actively coordinated and led individual and group training to associates across five stores spanning Arizona and New Mexico district. I delivered instruction via classroom setting, educating team members on a variety of topics, including customer service, product knowledge, and special ordering. I regularly partnered with management on the development and implementation of training enhancements and programs to meet employee needs. I skillfully developed curriculum and leadership development programs. I proficiently executed corporate directives and coordinated rollout of standard operating procedures (SOPs). I also developed and launched a district-training program and policies as the first trainer within the district and contributed to the start-up of a new training location. I provided training for new hires pre- and post-opening at five new store locations. I also designed and implemented a management trainee program to develop a pipeline of leadership candidates.