Denise Proença Cernic Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

✓ Setting payment collection goals and targets for the department.✓ Responsible for setting strategies to manage the DSO within the target.✓ Responsible for preparing and reporting the write-off, as well as the bad debt allowance.✓ Monthly closing: involves reporting the aging to the board of directors and VPs, as well as presenting the country's financial position to each local head of the commercial team.✓ Creating and implementing a strategy to improve the collection of outstanding credit.✓ Reviewing and re-writing the collection policies and procedures✓ Responsible for streamlining the collection operations throughout the business transformation and new platform implementation.✓ Ensuring that the company policy on recoveries is followed and it is in line with state and federal regulations.✓ Lead and manage a team of collection specialists, providing guidance, coaching, and support.✓ Collaborate with cross-functional teams to align collection strategies with overall business goals. Mainly with the commercial area.✓ Negotiating with customers in cases when non-payment occurs.

São Paulo E Região, Brasil

✓ Provided ongoing support to the team by doing workload distribution, motivating, and monitoring performance. ✓ Coached and conducted monthly, quarterly, and yearly performance reviews to develop the team capabilities and performance, and individual strengths.✓ Accountable for setting KPIs and monitoring team’s performance level in alignment with business objectives.✓ Responsible for streamlining and implementing smarter processes and scalable solutions within Credit Control with the leadership team.✓ Coordinated with Accounts Receivable and Payments Operations to ensure smooth financial facilitation and build business partnering with these departments.✓ Lead and actively participated in projects with global impact.

São Paulo Area, Brazil

✓ Followed up overdue debtors and overall DSO (Days Sales Over standing) minimization.✓ Identified and assessed collection risk issues.✓ Handled financial disputes and negotiated with partners.✓ Handled payment re-allocations, clearings and breakdowns on SAP or via JIRA and escalated adjustments and allocations to accounts receivables.✓ Supported and created training sessions for partners by phone and email - keeping a good and strong relationship with them.

Sumaré, São Paulo, Brasil

✓ Implemented and operationalized the business textile sales store.✓ Created and established a marketing and commercial planning chronogram (B2C).✓ Managed cash-flow (accounts payable and receivable).✓ Developed a culture of people management (team of 7 people).✓ Created and performed strategic planning (targets setting, mid and long-term actions).✓ Follow up on customer relationships and experience via social media. ✓ Controlled the inventory, keeping the purchase area informed of what products to be replaced.

Sumaré, São Paulo

✓ Responsible for accounts payable and supporting billing and accounts receivable teams on processes improvements.✓ Researched for new integrated systems to optimize and reduce the risk of human touch within the entire process of Order to Cash.✓ Introduced a new system, resulting in 50% reduction in process time (scheduled payments) and audited invoice processing with a 3-step process, reducing overpayments by 10%.✓ Increased in 60% the number of invoices issued per day due to the new data base.✓ Worked closely with banks by negotiating fees and interest rate for the company's account.

Sumaré, São Paulo, Brasil

✓ Short assignment to implement a new technology and work as a liaison between company and the funding agency (CNPq).

Master'S Degree, Business Administration

Activities and Societies: • Financial Accounting • Principles of Macroeconomics • Business Strategy • Entrepreneurship and Innovation •.

Ensino Superior, Chemistry

Activities and Societies: Iniciação científica remunerada (Fapesp) durante 2 anos e 6 meses no Laboratório de Eletroquímica e Cerâmica.