Denise Ciriaco Email & Phone Number

Wilmington, Delaware, United States

Greater Philadelphia Area

Direct management and accountable for operational and management of teams responsible for investigation and resolution of all 3rd party regulatory (CFPB, BBB, Attorney’s General, etc) complaints and all litigation/lawsuits filed against TransUnion. Managed team responsible for accuracy of legal research and fact investigation provided to internal and.

Newark, DE

Direct management and accountable for day to day operations for all litigation filed against Bank of America for the consumer US credit card portfolio. Lead large team of full time associates, managers, quality control at multiple locations. - Responsible for accuracy of legal research and fact investigation provided to internal and external legal partners.

Newark, DE

Managed Loyalty Marketing product upgrades and retail marketing for credit card portfolio and various affinity products. - Designed and executed profitable loan growth strategies for major portfolios and market segments - Collaborated with advertising and promotion managers to promote new products and services - Analyzed performance of all marketing.

Newark, DE

Managed new product development, marketing and sales for affinity credit card portfolio. - Responsible for performing comprehensive market and competitive analysis through industry research to identify points of product differentiation and positioning to develop future products - Co-managed the American Express and WorldPoints credit card product launch.

Newark, DE

Managed the performance and efforts of specialist, managers and quality control to achieve department goals including a 98% retention rate and $33.6M in balance transfers. - Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction - Educated and motivated specialists to.