Denise Houston Email & Phone Number

Worcester, GB

Worcester, England, United Kingdom

Baxter Williams - More than just recruitment!Baxter Williams, the consultancy that specialises in recruitment, employee engagement and team building.Our specialisms:1. Retained Executive Headhunt and Search & Selection (International)2. Industry & Commerce (Nationally), sourcing Permanent and Temporary Recruitment from Management to Exec within Finance.

Worcester, United Kingdom

Evesham, Hereford And Worcester, United Kingdom

Kanes Foods is the largest private employer in Worcestershire, supplying Retailers with a variety of Fresh Produce Products. When I joined the team, the company had recently embarked upon a challenging turnaround, with a newly appointed top team. They set tough targets for themselves and the business and my role was to support them with day-to-day business.

Cheltenham

Responsible for growing and managing the residential property portfolio and brand.

Chipping Campden

Worcestershire

• Managing the overall brand, marketing, business development and sales. Prospecting for new business, identifying new opportunities within the local market and networking to increase contacts
• Demonstrating effective planning to drive the business forward, both strategically and operationally
• Financial management; setting budgets and targets, ensuring timely payment for supplier and client accounts
• Using strong negotiation and communication skills to build client base and develop supplier relationships
• Managing client funds within strict protocols, and instructing repairs and maintenance as required and necessary on client property, of both a routine and regulatory nature
• Responsibility for business book-keeping and VAT collection and payments, staff pay, reconciling the bank accounts, business and client

• Acquired a small rentals agency, and then focussed on exploiting new market opportunities; these sales accounted for 20% of turnover in 2013
• Used strong business acumen and a tenacious approach to increase business turnover by approximately 60% in first 4 years
• Chose to run wholly independently under new branding when it was clear that the ‘franchise’ branding was not enhancing business growth, market position or supporting my desire to deliver excellent customer service..
• Undertook personal development training, attaining certificates in both sales and rentals management, awarded by the National Federation of Property Professionals (NFoPP), recognised by the Association of Residential.
• Sold rentals ‘book’ in late 2014 – having been approached, and assessed the expansion opportunities for the business, took the difficult decision to sell to a larger company, with the economies of scale to face the.
• Managed the transfer of the clients and the business files to the new owners, over a 3 month period

Sales and Lettings Agent

• Managed a range of business and IT change management projects in various industries
• Led critical business change for high profile clients. Used influential communication skills and planning abilities to build relationships with key client contacts to ensure projects delivered to agreed schedule
• Projects included Transport for London’s Public-Private Partnership, the NHS introduction of choice within medical provision, and the Student Loans Company change in ownership and management
• Had a particular proficiency for process improvement and efficiency improvement and helping clients to achieve improvements using technology
• Wrote, delivered and improved internal training courses, as well as assessing and coaching new recruits, acted as mentor to new recruits and coach to those on a rapid promotion course.

• Displayed an adaptable approach to quickly understand the client business landscape and challenges that change projects presented; allowed for effective project management and delivery
• Achieved engagement and lasting change within varied industrial environments.