Denise Condon, Des Email & Phone Number

#CiscoGSX, #CiscoPS24

#CiscoImpact, #CiscoPS22, #CiscoPS23

United States

• Delivered leadership and direction for strategic planning, service improvement, operational excellence and people management, ensuring successful execution of high-profile global events with greater than 2,000 sessions.
• Kept operations aligned with project requirements by defining service strategies and responsibilities with client and team
• Established team processes, developed project timeline, provided ongoing consultation to manage client expectations, and proactively addressed potential challenges
• Worked closely with agile development teams to test, analyze and leverage proprietary cloud-based CMS functionality to support the user experience creating a more efficient workflow
• Influenced and guided platform development in order to manage conference sessions from initial abstract submission through client review and scheduling, speaker pre-planning coordination, and onsite delivery of event.
• Wrote copy for UI and communications, and acted as primary speaker and content team contact to address processes, expectations, and tool questions/challenges

Blending documentary and traditional styles to bring you classic photography with a romantic modern flair.

• Delivered technical guidance and customer support to content teams and speakers with aim to streamline end-to-end operations and successfully deliver agenda to conference attendees.
• Collaborated with client and content team to establish project timeline and logistic processes ensuring alignment with principal conference milestones, project scope and business guidelines
• Collaborated with developer team to customize proprietary content management tool maximizing functionality
• Managed and analyzed speaker and curriculum data
• Led collaborative meetings to drive and support curriculum teams and speakers to optimize resources and ensure successful conference curriculum

• Provided a full range of support to regional VP and strategic account managers including sales and cost reporting, proposals, contracts and post-conference reports. Communicated corporate ethics, conducted training.
• Recognized as go-to person for technical and project support as needed
• Provided logistics support with pace reports, RFPs, comparison grids, ad hoc meeting tool build, site visit planning, small meeting management, F&B planning, vendor contracts and management, onsite resumes, sponsorship.

Managed administrative operations for the regional director responsible for beta test and national roll-out of program. Maintained records (expense and budget reports, purchase orders, accreditation forms) and regional details of national database (generated reports). Supported logistics (coordinated venue, materials, registration and on-site details) for.

Beverly, Massachusetts, United States

Supported US-led marketing and sales team. Succeeded in crisis management. Developed and coordinated sales presentation opportunities at user group meetings. Supported conference participation (managed vendors to produce signage, giveaways and collateral and the associated cost review and budget reconciliation). Led development and management of company.

Cambridge, Massachusetts, United States

Supported executive and department responsible for public/media relations and internal corporate communications and standards. Produced and designed internal newsletter; edited and contributed articles.

Marlborough, Massachusetts, United States

Hired as receptionist and within a month tasked to manage US office operations for growing UK-based company. Reported to and supported the President. Directed internal events. Managed vendor selection and billing reconciliation. Supported sales and marketing executives with initiatives and related product inquiry fulfillment.

Digital Event Strategist

Bs, Communications: Public Relations & Professional Writing Concentrations - History Minor

Activities and Societies: President, Public Relations Student Society of America 1998-99; Dean’s List of Distinguished Students 1995-99.