Denise Craven Email and Phone Number
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PROFESSIONAL SUMMARYOver 16 years experience in business analysis, web portal management and software user interface design for a leader in the telecommunications industry. Strong skills in business requirements definition and planning, technical specifications, test plan development, execution and post-development production support. Extensive experience defining business transitions and stakeholder requirements for the development and implementation of innovative solutions to technical challenges. Specific background in designing user interfaces and integrating systems to support call center technical operations.Specialties: Website Development Management Test Planning Development and Execution Business Development Planning Customer Support Technical Writing Web Application/User Interface Design Regression Testing Knowledge Management Production Support Internetworking Architecture and Servers
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Sr. Coordinator Client Service OperationsVerizon Business Markets Feb 2019 - PresentBasking Ridge, Nj, UsDedicated Support for the Verizon Enterprise Portal, XO Portal and Billing for Large Business US Government and Education Contracts/Customers.
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ClicklistKing Soopers/Kroger Aug 2016 - Feb 2019Launched ClickList - Online Grocery Ordering System, supported day-to-day operations of grocery selection and curbside delivery.
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Lead Systems EngineerCenturylink May 2012 - Apr 2015Monroe, La, Us• Systems Engineer for the Large Business Self Service Portal at http://www.centurylink.com/business interfacing directly with business stakeholders on new functionality requirements and enhancements.• Responsible for Use Cases, Diagrams and Engineering Requirements in Caliber, managing requirements throughout the entire software development lifecycle process.• Core projects include Account Management, Mobile device capabilities, Billing/Usage Analyst enhancements and complex data mapping to new billing system, IVR integration with SalesForce.com, High Speed Bonding and Customer Provided Private IP Addressing (New Product Launch). -
Technical Operations ManagerAvaya 2006 - 2012Morristown, New Jersey, Us• Ownership of production support for Avaya Support website portal http://support.avaya.com. Site receives more than 130,000 external monthly unique visitors.• Business analysis, user interface design, technical requirements definition, planning, test plan development and execution for website knowledge management and self-service tools on the portal. • Coordinated the resolution of website application outages with development and production support teams within service level agreements.• Regression and user acceptance testing for new technology releases. • Worked directly with external customers and internal engineers to resolve website application and user interface issues. -
Senior Web Portal ManagerAvaya 2003 - 2006Morristown, New Jersey, Us• Web portal design and development, coordination of day to day operations of the Avaya Support web portals: http://support.avaya.com and http://webticketing.avaya.com. • Coordinated outsourcing transition of development resources to IBM.• Indirectly managed a development staff with IBM coordinating release of self-service features and new technology. Coordinated maintenance and upgrades to existing hosting servers.• Designed and implemented in coordination with research and development an entitlement authentication system for secure software delivery on web portal.• Integrated and coordinated with internal Avaya stakeholders and other portal managers to develop new technology for release to external web portal.
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Systems Integration AnalystLucent Technologies 1998 - 2003• Designed and developed from inception the online services applications for customer self service to support call center operations. Coordinated three major site redesigns and rebranding.• Business analysis design through implementation, wrote detailed technical system interface requirements for Create Service Request, Parts Replacement, Case Status, Manage Alarms, Online Expert.• Managed the release of Single Sign On (SSO) registration system for secure access to website applications. Implemented enhancements to existing applications, performed content management, documentation and ongoing publishing to external customer website.• Assembled a support team and designed processes for customer feedback, on-boarding, registration and account administration.
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Process Design SpecialistLucent Technologies 1997 - 1998Designed Call Center processes for Global SAP integration.
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Database Developer/System AdministratorLucent Technologies Oct 1996 - Oct 1997Programmer/developer, SQL/4GL
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Revenue Assurance Coordinator/SerializationAt&T Apr 1992 - Oct 1996Dallas, Tx, UsDesigned and developed Revenue Assurance and Serialization tracking databases for revenue recovery.
Denise Craven Skills
Denise Craven Education Details
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University Of Northern ColoradoJournalism And Mass Communications
Frequently Asked Questions about Denise Craven
What company does Denise Craven work for?
Denise Craven works for Verizon Business Markets
What is Denise Craven's role at the current company?
Denise Craven's current role is Sr. Coordinator Client Service Operations at Verizon Business Markets.
What is Denise Craven's email address?
Denise Craven's email address is de****@****zon.com
What is Denise Craven's direct phone number?
Denise Craven's direct phone number is +172024*****
What schools did Denise Craven attend?
Denise Craven attended University Of Northern Colorado.
What skills is Denise Craven known for?
Denise Craven has skills like Business Analysis, Unix, Sharepoint, Knowledge Management, User Interface Design, Customer Service, Perl, Systems Analysis, Html, Call Center, Dreamweaver, Microsoft Office.
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