Denise Cutler Email & Phone Number

Marlborough, Ma

Marlborough, Ma

Marlborough, Ma

• Ensure that all calls in or out are worked and documented accurately in a timely manner in accordance with department policies and expectations• Assist members with financial hardships and identify various solutions by taking ownership of the call and following through with sustainable solutions that resolve or prevent delinquency• Become a subject matter expert on negative shares, repossession, voluntary surrender, deceased accounts, Wellness programs, etc., while protecting the interests of the credit union• Work closely with and support other branches and departments to resolve issues directly related to members with a variety of delinquency issues

Marlborough, Ma

• Draft & Process Customer contracts as requested by the North American Sales Team• Perform administrative tasks to support the contract documentation process• Secure necessary approvals and ensure standard company procedures and pricing policies are adhered to• Handle incoming customer calls, overflow call support to the Technical Team; monitor the Support email inbox; Open CRM service cases and parts orders as needed• Report customer concerns (both internal and external) needing escalation to CS Team Lead• Maintain Customer records throughout our Systems (MS CRM, GP Dynamics and Optos Billing System)• Daily Sales Order Entry, including Contracts, Service Agreements & parts orders; ensure a QC is done for each order prior to release• Facilitate Customer installations by working with NA Sales and Field Service teams, in cooperation with Shipping Department• Facilitate creation of ITT orders for Marketing Shows and Field trunk stock

Billerica, Ma

• Supported Sales Reps and Account Managers by reducing their time spent on non-Sales activities• Interfaced and coordinated with internal business partners to expedite the deal process and provide updates and set expectations for turnaround times• Subject Matter Expert for IBM-related sales and the Digital Software as a Service line (SaaS)• Acted as Project Manager for global sales opportunities by coordinating the tasks to price and contract while liaising with international sales, operations and support resources, and partnering with other internal departments• Provided customer facing support for sales that were not commissionable including mandated deals and channel deals communicating with the customer and managing transactional opportunity support• Created various customer reports and presentations using MS Excel and PowerPoint using information from several software resources available• Completed hundreds of Questionnaires and Surveys in relation to the vendor needs of the customers

Southborough, Ma

• Effectively coordinated pre-sales and post-sales activities related to all aspects of contract and sales order processing including formulation and implementation of management policies and operating procedures while coordinating with other related departments• Participated in cross-departmental projects, making recommendations and operational decisions on behalf of the Sales Operations team• Built collaborative relationships with Sales providing positive and constructive feedback in order to influence a better dialog and easier resolutions

Southborough, Ma

• Spearheaded the Fixed Asset integration project which included auditing, identification, tagging, value determination, journal entries, and updated/maintained the Best Fixed Asset system• Took leadership of the Sales and Use Tax audit project by creation of procedures for capturing Sales Tax liabilities which flow through to the monthly Sales and Use Tax returns• Established and demonstrated a commitment to remain current with the monthly billing and customer setups into the various systems while sales doubled during 2005

Marlborough, Ma

Merged with Connect Corporation to become Iron Mountain Digital• Audited contracts and required paperwork submitted by Sales Reps• Applied Cash Receipts into robust home grown Billing System• Setup new customers into Billing System and Webui• Generated monthly invoices for 25% of customers• Supervised Billing Clerks

Leominster, Ma

• Supervised staff of 5 Accounts Payable, Accounts Receivable, and Billing Clerks• Published monthly financial statements for US entity• Prepared Journal entries based on intercompany transactions between Canada and US• Worked closely with Canadian division for verification of complementary transactions

Framingham, Ma

• Published all financial statements for a $100+ MM company by coordinating with the American and Canadian business units as well as internal finance personnel by performing bank reconciliations, preparing and posting accrual and standard journal entries, month-end and year -end adjustments and closing entries, as well as maintaining the integrity of key performance data• Streamlined and reduced the closing timeline from seven to five business days by creating procedures to post journal entries prior to month end• Pioneered the consolidation of the $17 MM cash management function by implementing daily and weekly downloads and transfers between accounts• Facilitated the training of employees on customer service procedures to fulfill a company-wide quality initiative

Business Administration And Management, General

Matriculated toward a Bachelors Degree; Junior Status

Associate’S Degree, Accounting