Denise Dancie, Mba, Mhrm Email & Phone Number

Georgia

Senior Training Specialist • Manages the installation, implementation and system training for vehicle registration and title service software for 50 auto dealerships within the state of Georgia. Representative clients include RBM Mercedes, Roswell Infiniti, Gwinnett Infiniti, and Nally. • Develops the project roadmap, designs the installation and training plans, creates all learning materials, and coordinates project plan with dealership management. Provides on-site installation support and facilitates the resolution of all installation issues. • SME for Georgia Online Registration and Title Service software; serves as company liaison with state and county officials on updates to Georgia rules and regulations. • Delivers internal product training for Account Managers, Managers, and customer support team. • Collaborates with Business Development team to identify new product and business opportunities.

Lawrenceville, Ga

Assigned to various duties and special projects in the Human Resource department. Assist with Volunteer Recruiting, training and development and creating job descriptions for the volunteers. Volunteer Recruiting Training and Development Assist with training managers on Cervis Tech System Created training feedback form Create job descriptions for volunteers for countyOnboarding for volunteers

• Conducted 1-9 audits for four airport locations and corporate office. Discovered numerous errors with potential compliance risk. Designed standardized process, procedures and created user training guide. Reduced errors, improved verification of employment eligibility, and increased compliance standards. • Assisted with the recruiting and interviewing of new employees; facilitated on-boarding process for new employees.• For MBA senior project, analyzed open enrollment benefits process and identified opportunities for improvement. Created proposal to automate open enrollment and move to paperless process. Researched cost savings and benefits. Presented project proposal and cost/benefit analysis to company and college Dean. Result: Company planned to implement automated process during next open enrollment period.

• Account Manager for Motorola products; responsible for 60 major accounts including call centers, B2B, VARS and national retailers such as ATT, Verizon and T-Mobile. Established strategic relationships with key accounts to create product awareness and brand loyalty. • Conducted extensive end-user and call center training on Motorola mobile devices. • Consistently exceeded sales and revenue goals for assigned territory by 25%. • Managed multiple projects including the creation of a Materials Packaging Specifications System, Logistics Planning System, and Trial Balance System.• Developed strategic client relationships to drive sales attainment. Managed technical and product training and the execution of special events.• Conducted detailed system design and business analysis.• Responsible for Data Integrity, Client Server, PC and Technical Support functions. • Authored user manuals and training guides. Key Achievements• Monitored competitor marketing and advertising; created marketing strategies and special sales promotions to increase market share and maximize team sales and productivity. Result: Established Android as viable option in competitive wireless market.

Mba, Human Resource Management

Activities and Societies: SHRMGraduation 2/2012

B.S., Computer Information Systems

Computer information Systems