Denise De Hamer Email & Phone Number

Iowa, United States

United States

Indianapolis, Indiana Area

Account Manager/Trainer January 2016 – December 2016Areas of responsibility entailed training new customers and staff on the software, as well as managing their accounts and conducting onsite visits during their transition to RICS Software. The position also included conducting webinars, presentations and being a part of conferences and events with customers and prospects. Managed the customer complaint and feedback communications as well as renewing their contracts when needed. Conversion of data was also performed for particular parts of the software.• Renewed 95% of the clients to a 3 year contract upon renewal date• Obtained 100% Customer Satisfaction throughout the training and transition process• Consistently completed transition from training to go live for the customer in 30 to 45 daysTraining Manager/Solution Consultant January 2005 – December 2015Areas of responsibility encompassed managing one other trainer as well as the development of training materials such as help videos and documents. Managed customer complaints and feedback, in order to provide an outstanding customer experience to our clients. Provided webinars, presentations, and additional onsite visits to customers and participated in conferences and events. Conducted QA testing for future versions of the software to be released.• Created 100’s of training videos and help documents, which significantly decreased support calls • Managed the training and daily interactions for 100+ accounts with only two trainers on staff• Obtained 100% Customer Satisfaction throughout the training and transition process from both trainers on staffSupport Department Software Technician January 1998 – December 2004Responsibilities included supporting the customer through phone calls and emails on the software and hardware, training of new customers when needed, and testing new updates before they were released to the customer.

Des Moines, Iowa Area

Stagecoach Outfitters was a western retail store that sold a wide variety of products including boots, hats, clothes, jewelry and accessories. The company doubled their size from 9,000 square feet to 18,000 square feet in 1992. Office Manager/Counter Manager Responsibilities involved managing the entire office, shipping and receiving department and the retail counter. Interviewed all prospective employees and trained the new hires. Worked the retail floor and counter as needed. Managed accounts payable, accounts receivable and vendor relations. Assisted with advertising, buying, merchandising, inventory and other retail related projects. • Redesigned the entire shipping, receiving, payable and receivables processes• Organized multiple successful public events that involved country western artists• Continually saved the company tens of thousands of dollars through updating multiple processes such as credit card processing, check processing and other related functions

Des Moines, Iowa

As the Librarian of the Institutional Payment & Audit Department, responsible for maintaining the entire library filled with books on hospitals that were checked out by the auditors. Processed all incoming and outgoing mail for over 100 people within the department. Assisted auditors and managers with retrieval and returns of all books and documents within the library. Performed secretarial type duties for the secretaries, managers and auditors.

West Des Moines, Iowa

Floor Manager As the Floor Manager of the checkout area, responsible for all cashiers and customer service employees during active shifts, taking care of customer complaints and needs, performing managerial duties such as authorizations on transactions, voids and opening/closing of the registers.• Stayed on top of floor coverage, employee and customer needs• Obtained 100% customer service satisfaction Customer Service Desk Representative As the Customer Service Representative, responsible for maintaining the entire customer service desk, layaway area and fitting rooms. Assisted the customers and staff with any location of product without tags or prices. Performed returns and exchanges as well as taking any customer complaints and feedback. • Kept entire fitting room and customer service desk clean and organized at all times.• Obtained a high rating of customer service satisfaction Cashier As a cashier, responsible for processing the customer’s purchases in a friendly manner. Assisted the floor manager with the opening and closing procedures for the register and the floor. Kept entire floor area clean and organized. • Moved the customers thru the line in a quick, efficient and friendly way• Obtained a high accuracy rate for transactions and customer service satisfaction

Accounting And Computers

AIB (American Institute of Business), Des Moines, IA September 1997 – October 1999 Pursued Business Degree Accounting and Computers

Education record

Graduate of Des Moines Christian High School Des Moines, IA May 1987