Denise De Hamer Email & Phone Number

Iowa, United States

United States

Indianapolis, Indiana Area

• Account Manager/Trainer January 2016 – December 2016Areas of responsibility entailed training new customers and staff on the software, as well as managing their accounts and conducting onsite visits during their.
• Renewed 95% of the clients to a 3 year contract upon renewal date
• Obtained 100% Customer Satisfaction throughout the training and transition process
• Consistently completed transition from training to go live for the customer in 30 to 45 daysTraining Manager/Solution Consultant January 2005 – December 2015Areas of responsibility encompassed managing one other.
• Created 100’s of training videos and help documents, which significantly decreased support calls
• Managed the training and daily interactions for 100+ accounts with only two trainers on staff

Des Moines, Iowa Area

• Stagecoach Outfitters was a western retail store that sold a wide variety of products including boots, hats, clothes, jewelry and accessories. The company doubled their size from 9,000 square feet to 18,000 square feet.
• Redesigned the entire shipping, receiving, payable and receivables processes
• Organized multiple successful public events that involved country western artists
• Continually saved the company tens of thousands of dollars through updating multiple processes such as credit card processing, check processing and other related functions

Des Moines, Iowa

As the Librarian of the Institutional Payment & Audit Department, responsible for maintaining the entire library filled with books on hospitals that were checked out by the auditors. Processed all incoming and outgoing mail for over 100 people within the department. Assisted auditors and managers with retrieval and returns of all books and documents within.

West Des Moines, Iowa

• Floor Manager As the Floor Manager of the checkout area, responsible for all cashiers and customer service employees during active shifts, taking care of customer complaints and needs, performing managerial duties such.
• Stayed on top of floor coverage, employee and customer needs
• Obtained 100% customer service satisfaction Customer Service Desk Representative As the Customer Service Representative, responsible for maintaining the entire customer service desk, layaway area and fitting rooms..
• Kept entire fitting room and customer service desk clean and organized at all times.
• Obtained a high rating of customer service satisfaction Cashier As a cashier, responsible for processing the customer’s purchases in a friendly manner. Assisted the floor manager with the opening and closing procedures.
• Moved the customers thru the line in a quick, efficient and friendly way

Accounting And Computers

AIB (American Institute of Business), Des Moines, IA September 1997 – October 1999 Pursued Business Degree Accounting and Computers

Education record

Graduate of Des Moines Christian High School Des Moines, IA May 1987