An executive at Thomas Mach Interiors handling all of the large client projects along with our painting team and the necessary contractors, fabricators and tradespeople. Orchestrates an end-to-end experience for clients who are looking to update their spaces specializing in kitchens. Also manages the client project scheduling, contracts and licenses.o Key business partner to CEO in the day-to-day operations of both the showroom location and field team.o Responsible for the business development and sales activities to support the strategic goals of Thomas Mach Interiors.o Negotiate, analyze, and prepare design and order agreements, contracts, and cost control budgets for both home and commercial spaces.o Supervise and observe design and ongoing progress of projects, including the coordination of the project with the homeowner/business, General Contractor, and other tradespeople.o Coordinate design development and assist in providing technical direction regarding scope of projects and design criteria.

o Functioned as a key business partner to VP, Directors, Territory, Market and District staff, along with 30+ GM’s, 3000 store staff.o Consistently managed and implemented critical projects, creating presentations and scorecards, aligning and managing budgets, and performing high-level data analysis and reporting for Market leadership team.o Managed calendars, expense reports, travel arrangements, correspondence, and off-sites/events for multiple Directors and District Management. o Worked independently in a dynamic environment, while cultivating multi-channel collaboration to manage daily operations and projects effectively. This included forming rapport and building partnerships with leadership and staff at all levels within the company. o Handled high-stress, fast-paced work environment with an assertive demeanor, leveraging initiative and sound judgment to creatively problem-solve and prioritize to meet deadlines with little to no supervision.

Primary customer contact to schedule and ensure satisfaction with home theater installation for over 30 installers in 11 states. Planned routes for brown goods and white goods service/repair teams in greater Denver area.o Fully Responsible for scheduling, fulfillment and communication of home theater installations from store to customer in channel in 10 States/ 70+ Storeso Award winning for customer excellence, and helped grow the services channel with triple digit YOY Growtho Ownership of training rhythms, inspections and inventory, and certification maintenance for installerso SPOC for services admins within the companyo Responsible for P&L Management to successfully drive profitability and growth for the Market and Territory.

Executed day to day behaviors, processes, & strategies of operations function; ensuring friendly, accurate, & efficient service. In service of the customer and in accordance with SOP, handled cash, credit card processing, branded payment strategy execution, gift card sales/redemptions, dotcom sales & fulfillment, and returns & exchanges.