Denise Parker, Mba Email & Phone Number

Norfolk, Virginia Area

Suffolk, VA

• Responsible for the daily operations and management of the branch office. Assist in the creation and execution of the business plan in collaboration with the Financial Advisor. Manage expenses, handle financial.
• Manage a book of 230 households and over $48 million in assets under care
• Proactively create and implement standard operating procedures and processes to improve branch efficiency
• Consistently review clients accounts to offer additional services and recommend investment opportunities to the Financial Advisor to assist in reaching their financial goals

Norfolk, Virginia Area

• Responsible for the leadership of a team of 8-10 associates providing coaching and direction for operational issues, technical questions, business processes, professional development and performance management issues..
• Guided associates to manage and resolve high-risk, escalated business scenarios for various mutual fund account types such as IRA’s, 529’s, and Simple plans
• Managed a continuous improvement project for check writing rejects reports that reduced the volume needing approval by over 50% and expanded processing from one site to four
• Managed the local site through multiple iterations of a call effectiveness project that reduced the average handle time of customer calls by an average of 3-5 seconds
• Led the department through the Cost Basis legislation changes project by coordinating training and reinforcement of regulatory changes by serving as a subject matter expert
• Evaluated and updated business processes and procedures with a focus on continuous improvement and efficiency

Norfolk, Virginia Area

• Coordinated system enhancements and projects, primarily involving external vendor applications and internal systems. Analyzed, validated and wrote project requirements. Acted as a liaison between the business units.
• Created multiple efficiencies for return mail including the number of steps needed to research and resolve by moving multiple sources from a paper to imaging environment
• Developed an onboarding and offboarding process for project support associates that created efficiency and consistency completing the necessary steps across sites
• Proactively identified and removed outdated procedures and job aids that eliminated quality errors and duplication in completing responsibilities
• Created requirements for multiple system enhancements and collaborated with Senior Managers for approval and prioritization to align with business needs

Southington, CT

• Managed a team of nine Procedural Analysts that authorized, edited, and published on-line reference content for personal and business lines of insurance to ensure the most current procedures were available and outdated.
• Led a committee that reviewed and updated the exiting quality process from a subjective to objective format. The new program was successfully released two months ahead of schedule
• Created an updated standard to close work requests within an attainable deadline which resulted in consistently meeting or exceeding department objectives

Windsor, CT

• Managed a team of 10-12 401k plan managers who serviced over 700 plans with a total of $1 billion in assets and over 40,000 participants.
• Led a committee to prepare the department for upcoming training initiatives which prepared the department for the largest volumes of the year
• Involved in the development of Web Based and instructor led training material for electronic enrollment that resulted in a more efficient process

Simsbury, CT

• Managed a team of 12 associates to ensure commissions were paid accurately and timely for retirement plan products including 457,401k,403b and SMART 529.
• Coordinated commission and agent data for a system conversion that involved over 3000 cases, 225,000 participants and over $2.7 billion in assets that was completed within deadlines and with no disruption to.
• Provided commission data within or before deadlines for multiple audit requests from the Securities and Exchange commission (SEC) and National Association of Securities Dealer (NASD) to satisfy regulatory requirements

Mba, Management, 4.0

Bachelor Of Science - Bs, Management, Cum Laude

Education record