Denise Fair Razo, Mba, Mph, Fache Email & Phone Number

Detroit, Michigan

Henry Ford Livonia, Novi And Southfield Medical Centers

Accountable for the operations of three primary care and multispecialty medical centers. Manage all hiring, developing and training clinic management team, employee engagement, strategic planning, growth initiatives, financial performance, budgets, marketing, policies, procedures, regulatory compliance, growth and retention of patient population and developing initiatives to improve patient safety, patient care delivery and quality

Detroit, Mi

Provided interim executive operational oversight for six behavioral outpatient clinics in addition to interim duties at Maplegrove Treatment Center and oversight for three multispecialty care centers

West Bloomfield, Michigan

Executive operational oversight for a 24/7 addiction medicine detox, residential and outpatient treatment center in addition to current primary care leadership responsibilities. Administratively responsible for the operations, budget development and oversight, growth and marketing, licensure and accreditation, facilities, materials and personnel to ensure cost, quality and patient and employee satisfaction targets are achieved.Oversight of a $3.2M building-wide renovation project including an add-on design of an activities center, yoga studio and patient lounge.

Provided consultation, leadership and managerial oversight for all teams for the Trinity Health and Catholic Health East mergerManaged $300M in financial synergies and operational projectsManaged East division hospital work plans for ICD-10 roll-out and provides problem resolution and impact analysis to ensure scheduled project deliverables are met.

Livonia, Mi

Provides consultation, leadership and managerial oversight for all long term care agencies, physician networks, communications and strategic planning teams for the Trinity Health and Catholic Health East merger.Provides direction to consultants, functional managers and team members concerning all project processes, managing deliverables and project progression and provides practical options and solutions to challenges and opportunities and serves as an interface with Senior management, sponsors and stakeholdersManages $15M in financial synergies and operational projects.

Pontiac, Mi (St. Joseph Mercy Oakland)

Directed overall ambulatory operations (financial, quality, strategic, patient experience, compliance and operational performance), patient medical home certification, Lean continuous improvement, physician recruitment, contracts and onboarding of new practices. Collaborated with the Executive leadership team and providers to set and achieve strategic direction for the primary care network. Managed a staff of over 95 employees, 10 practice managers and 30 providers for 8 primary care clinics including Internal Medicine, Pediatrics and Family Medicine, 2 OBGYN practices and one 24-hour urgent care center.Successfully implemented the Patient Centered Medical Home initiative throughout six primary care offices.Directed a process improvement initiative in an Internal Medicine Office, which decreased patient turn around time by 30%.

Under the direction of the system CEO, primary duties included managing system wide projects including:Developed a business plan and feasibility analysis for the design and development of The Adolescent Eating Disorder Recovery Program at St. Joseph Mercy Ann Arbor.Project Manager for a Six Sigma Women’s Health project to improve the efficiency associated with scheduling diabetes education appointments which improved appointments by 22% and $126K in annualized revenue for St. Joseph Mercy Ann Arbor.Clinic administration advisor and liaison for the development of a student-run primary care free clinic facilitated by a local University medical school. Co-wrote a business plan and conducted extensive research of numerous foundations and grant making organizations for the development of a Community Health Institute.

Oakland, Ca

B.A., Women'S Studies And Afro-American Studies

Mph, Health Policy And Management

Master Of Business Administration - Mba, Finance