Denise Ferguson Email & Phone Number

Athens, TN

Mcminn County, Tennessee, United States

I'm a Commissioned Tennessee Notary. If you need notary services specifically in the McMinn County area, I notarize acknowledgments and jurats.

Athens, Tennessee, United States

Accredited Buyer Rep, Graduate Real Estate Institute (GRI), Military Relocation Professional (MRP), e-Pro

Athens, Tennessee

Athens, TN

Helping buyers and sellers in their real estate transactions in the Eastern Tennessee area.

Vonore, TN

Maintain the Maintenance employees’ hours, vacations and other items involved with time and attendance.Monitor and maintain Maintenance work orders and PM’s on a daily basis. Track number of delinquent work orders weekly.Monitor and maintain Production work orders and PM’s on a weekly basis. Track number of delinquent work orders on spreadsheets to send.

Athens, TN

• Providing superior customer service Develop enthusiastically satisfied customers all of the time.
• Welcome and connect with every customer.
• Discover and meet customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
• Respond to customer needs and say thank you to every customer.Provide quality service consistently for all customers
• Prepare Starbucks beverages to standards.
• Follow health, safety and sanitation guidelines for all products.Maintain Quality store operations

Athens, TN

• Customer Computer Support Consulting (February 2009 to Present)Met customer’s computer needs in various capacities
• Designed and developed Excel spreadsheets to automate recording of incoming rental revenue in leasing office
• Developed and designed documents for companies as a community service such as flyers, event tickets, and programs
• Worked with home users by setting up both wired and wireless networks in their homes
• Worked with home users setting up peripherals on networks such as printers, ipods, ipads, TiVo’s, smartphones and printers
• Troubleshoot network and password issues

Key Accomplishment: Customer Surveys averaged at 98%Supported customers' problems related to Peachtree Accounting Software in Windows XP or Vista operating system environment such as installing, updating the software, or updating service releasesTroubleshoot all issues related to Peachtree Accounting SoftwareAnswered questions on how to accomplish certain.

Key Accomplishment: Adept at resolving customer conflict to achieve a win/win conclusionResponsible for answering phones in call centerEnter Orders for the general customerAnswer Questions regarding product information, status of orders, general customer service questionsSet up web access for customers to log in

Key Accomplishment: Created Standard Operating Procedures for reports on continued basis for technical/reference manualsSupport Customer Call Center's complaint handling for compliance with FDA, QSR and ISO 9000 guidelinesAccurately enter high volume of complaint data into complaint handling system in Lotus Notes DatabaseCoordinate and distribute reported.

Acted as a referral agent to Real Estate company.

Key Accomplishment: Increased agents' productivity by teaching and providing computer help to increase salesResponsible for gathering and processing listings and contracts closed real estate deals; verified all paperwork and delivered to accounting department for payment to agent.Process Monthly Company ReportsMaintained relationship with home office's IT.

Key Accomplishment: Proficient in desktop and laptop computers and various softwareServed as Team Lead at Norfolk Naval Station Provide computer software/hardware support to Navy/Marine Corp personnel and civilian government workers.Software support included Office 2000, Microsoft Outlook 2000, Internet Explorer, and other government specific programs..

Key Accomplishment: Helped nurses find better ways to accomplish certain tasks using the computer Provide Level 1 and Level 2 support to Norton Healthcare hospitals consisting of approximately 2000 end usersSupport/Resolve Windows NT workstations issues/problems and other hospital specific programsSupport end users on PC hardware and printers such as IBM.

Key Accomplishment: Provided employees with quick turn around for new installations of newest software buildsProvide support to end-users on PC Software issues, installations, and configuration. Proficient in heavy laptop installations and moderate desktop installations.Troubleshoot remote and local environments.Discern between hardware, software and.

• Provide support for MS-DOS, Windows, MS-Word, MS-Excel, MS Powerpoint, WordPerfect 6.1, WordPerfect 5.1 for DOS, Lotus 1-2-3 for Windows, Lotus cc:Mail.
• Duties include: one-on-one telephone support and on-site workstation support, software administration, and assisting remote users to gain access to resources and applications using PC Anywhere software.
• Provide basic LAN Administration (Novell 3.11)
• Research/resolve requests and problems.
• Create/distribute Excel spreadsheets/charts for call tracking information and weekly status reports.

B.S, Office Administration

Certificate, Medical Terminology