Denise Flanagan Email & Phone Number

Bellevue, Wa, Us

Bellevue, Wa, Us

Bellevue, Wa, Us

• Test and process commission details for 30+ dealers.• Analyze system recalculations to commission payments and verify the accuracy of the changes.• Research system issues to identify root causes for inaccurate commission payments and document findings in Sharepoint. • Act as a point of contact for all dealer commission questions and trained new and existing dealers on compensation plans and commission system. • Support Account Managers by providing dealer specific reporting and answering all commission related questions.

Bellevue, Wa, Us

• Complex manual audits of B2B employee commission payments to improve timeliness and accuracy.• Supported 4 Senior Area Directors and their teams. Answered all commission related questions, resolved escalated commissions disputes, and corrected team hierarchy reporting issues. Conducted trainings on commission plans and system for new sales representatives and management.• Identified issues affecting commission payments and worked with Systems and Compensation Design teams to research and resolve.

Bellevue, Wa, Us

• Work cross functionally with Communications, Legal, Channel Steering, Commissions Systems and Operations to develop and distribute accurate compensation documents for five distinct sales channels and two brands.• Identify and research new programs to identify potential questions and ensure compensation documents are accurate and comprehensive. Act as subject matter expert for Commissions Specialists on compensation design and current sales programs.• Increase commission timeliness and accuracy by identifying new products and codes prior to launch. • Improve compensation communication process by streamlining distribution lists and identifying key groups and audiences.• Created new compensation format document for new prepaid product, GoSmart Mobile.

Overland Park, Kansas, Us

• Collaborate with store manager to exceed sales and operational goals. Current location is in top tier for area for high customer traffic and quotas.• Minimize store cash and inventory financial losses through training, research, and resolution. Passed August 2009 corporate audit with one of the highest scores in the area.• Assisted RPC during two corporate audits by developing valid challenges to audit findings to increase overall market score.• Participated within market operations team to conduct mock audits and communicate weekly report findings. Continue to be subject matter expert on processes and procedures for the district. • Coordinate hiring, training and career development for a team of 15+ store employees. Use applied training and coaching techniques to empower employees and establish foundation for knowledge and growth.

Overland Park, Kansas, Us

• Conducted regular loss prevention, cash, and inventory reviews to identify and resolve compliance issues. • Identified possible fraud and ethics breaches and ensured findings were documented accurately and addressed.• Educated retail store management on how to improve audit scores while maintaining sales.• Presented retail trainings (market manager meetings, one-on-one during audit reviews, stop-gap training).• Raised awareness of new or updated company policies. Acted as subject matter expert for retail stores.• Identified and escalated policy/system issues that caused financial risk.• Produced local market ad hoc reporting to identify trends and issues.• Fostered relationships with internal and external partners to achieve positive feedback and results.

Overland Park, Kansas, Us

• Managed daily store operations including cash and inventory management. • Ensured store exceeded sales and operational compliance goals.• Escalation point for customer service issues.• Assisted in the hiring and training of new employees.

Bachelor Of Arts, Psychology

Diploma