-Lead in fine-tuning, automating, and streamlining customer onboarding and implementation workflow and process to scale customer success -Decreased onboarding time by 50%, from 30 days to 14 day average-Understand customers’ goals and work to help them reach a high level of satisfaction-Refine and create content for customer integrations and onboarding (knowledgebase, videos, how-to)-Facilitate a seamless onboarding process for new clients-First responder to customer inquiries, identify problems and offer solutions closing 75% of support tickets within 3 days

-Experience in selling, training, and presenting to C-level titles within organizations and corporate groups-Key contributor in every aspect of software sales process and cloud-based software project management (pre and post sale)-Unique ability to communicate technical subjects non-technically-Maintain respected working relationships with every person in the company from president, sales, accounting, development and support staff-Play an integral role in strategic product development and business planning for the company-Product Management Lead on all new hosted service solutions and apps-Demo and sell software solutions through webinars-Build onboard strategies for new solutions before transferring to PM team -Set and manage onboarding milestones for clients-Project lead on major implementations for large newspaper corps-Successfully work with cross functional teams to accomplish development and sales goals-Work with designers and developers on UX navigation and features for all hosted services-Identify and communicate needs from user base for future enhancements-Prepare statements of work and proposals based on conversations, meetings, policies, and best practices-Responsible for our CRM database management and list targeting for promotional campaigns. -Run quality assurance and testing on all releases using Visual Studios test cases and Trello boards-Lead weekly status meetings during onboarding-Regularly attend board meetings and present to stakeholders

-Client booked 6 new clients in 6 week span of Facebook posts-Created engaging posts for hair salon depicting client styles-Introduced the idea of event marketing with hands-on how-to-Increased regular engagement, followers, and produced new clients--which is the salon’s ultimate goal.

"The Foundation for Community Betterment is a national organization dedicated to community enhancement by creating an immediate, positive impact on the lives of individuals or organizations that share our philanthropic vision, but who currently lack the means to succeed." http://northcanton.patch.com/articles/foundation-for-community-betterment-rallies-to-help-others http://northcanton.patch.com/articles/how-to-get-involved-with-cantons-foundation-for-community-betterment The recipients may be individuals who are having difficulties in life, be it from illness, natural disaster, poverty or just simple bad luck but have also demonstrated generosity, courage and commitment to charitable causes and community generosity, even in the face of their troubles. The foundation also supports organizations that are striving to make a philanthropic impact in their communities and neighborhoods. Our hope is that support from Betterment will be a gift that keeps on giving -- when our recipients continue to positively impact those around them."

Involved in all marketing efforts for company; Primary contact for troubleshooting within office; Liaison between colleagues and business partners; Responsible for special projects, website info, new account status; Created and analyzed daily, weekly, and monthly reports; Interacted daily with accounts and vendors; Oversaw collection procedures; Prepared documentation for becoming CLEC—Competitive Local Exchange Carrier; Computer Programs-MS Office, Access, SQL Server 2000