Denise Friedman Email & Phone Number

Piscataway, New Jersey, United States

Princeton, Nj

• Designed and implemented all Customer Service and Accounts Receivable business processes and practices for a startup company/team• Effectively managed Customer Service and Accounts Receivables for 65 customer locations (in over 10,000 grocery store locations); generating over 10MM in gross revenue in 2018• Managed finished goods inventory in three warehouses across the country• Interact with customers, production facility, warehouses and sales team to ensure forecast accuracy• Responsible for credit, collections, cash application and deduction resolution• Navigate customer websites, including such customers as Walmart, Costco, Wakefern, Supervalu, C&S and Albertsons to collect balances and submit claims• Responsible for creating daily and month-end reporting for both Customer Service and A/R

Morristown, Nj

• Primary point of contact on all USDA Government awards• Focused on effective day-to-day and long-term problem solving• Trained, coached and supervised a team of 5 customer service professionals to ensure optimum client satisfaction• Invoiced customer shipments on a daily basis; assisted A/R with difficult customer collections• Implemented and coordinated a 24 hour/seven day shipping calendar for four shipping warehouses• Documented and maintained reports related to discussions and feedback provided by customers, as well as presented reports to appropriate departments to enable further improvement in products/services• Led the launch of a new company-wide operating system

Edison, Nj

• Primary contact for all private label customers• Oversaw daily activities and supervised a team of 7 customer service representatives• Helped in launching a new division that included 15 brand acquisitions; directly contributed to the company's growth from $30 million to $100 million over four years• Supported Sales in opening new accounts• Quickly and effectively solved customer challenges• Maintained quality control/satisfaction records• Constantly sought out new ways to improve customer service by developing new procedures, policies and standards• Analyzed monthly broker statements for commission payment• Coordinated all aspects of industry trade shows• Processed orders, credits, returns and all other customer related documents