Oversaw all aspects of quality and inspections in order to meet and exceed customer expectations during production of fertilizer handling equipment.• Created and implemented Quality Management System (QMS), providing organizational expertise in quality systems standardization and improvement initiatives and lead aspects of system design and documentation.• Supported customer service department through resolution of client concerns and identifying of root causes. • Lead quality audits, and team on solving Crane inspection issues that were reoccurring and endangering team members. • Locked out cranes until repairs could be made and trained in-house inspector to ensure cranes were not in use that did not meet standards.• Trained parties on audit standards and requirements.• Reduced time, errors and realized a cost savings of $75K by developing and employing automated shipping processes and procedures.

Directed, coordinated and facilitated the Quality Team to best represent the customer and deliver ‘ultimate customer satisfaction’ in the production of automotive gaskets. • Determined, prepared and implemented departmental goals and objectives. • Maintained and delivered month end reports including quality issues, scorecard, supplier top 5, and performance feedback. • Created and presented a Management Review to reiterate standards for Automotive Industry audits.• Improved management team reporting, documentation and delivery of metrics. • Received first GM Award for the plant as a result of these improvements. • Supported the customer complaint and corrective action system. • Employed continuous improvement activities such as Kaizen, Lean, Six Sigma, programs in order to maintain compliance with all customer specific requirements.• Recruited, trained and managed quality staff to execute processes, procedures and demands of the quality operating system. • Assisted with redesign of facility layout to incorporate new equipment, warehousing components and finished goods.

Analyzed, documented and reported on customer satisfaction data and quality metrics for PCB, thru hole, surface mount technology incorporated into final production of electronic telephone switching equipment. • Accelerated improvement efforts and cost reductions by prioritizing and directing resources. • Oversaw the Corrective and Preventative Action System and Quality Improvement Process.• Implemented, maintained and improved quality procedures to maintain ISO 9000/TL 9000 certifications.• Ensured periodic internal quality audits were performed at 5 facilities. • Reviewed results to maintain compliance with requirements and promote continuous improvement.• Monitored and trained Quality Managers at the injection molding facility, the sheet metal, powder coating facility, the cable and transformers facility, the electronic telephone switching equipment facility and the design and development team at Corporate location. • Influenced organizational policies by conducting management meetings with facility Quality Managers.