Denise Guzman Email & Phone Number

New York, New York, United States

• Significantly improved tenant satisfaction by 35% through efficient issue resolution and personalized interactions• Successfully trained and onboarded over 5+ new front desk associates• Proactively enforced building policies to maintain a safe and welcoming environment• Consistently provided exceptional customer service to over 20 daily visitors, fostering strong tenant relations

99 Park Ave, New York, Ny 10016

• Reduced guest wait times by 45% during peak hours through efficient waitlist management and optimized seating arrangements• Increased table turnover through effective coordination with waitstaff, providing support hands on • Provided personalized service and support to customers regarding reservations, event bookings, and payments• Ensured accurate and timely cash and credit transactions, adhering to strict cash-handling procedures

200 West 44Th Street, New York, Ny 10036

• Optimized seating charts and streamlined communication between the kitchen and staff, resulting in a 50% reduction in guest wait times• Enhanced overall dining operations through exceptional hospitality, including warm greetings and personalized service to over 500 guests weekly• Elevated team efficiency by training and supervising 10+ new hosts and hostesses, leading to improved service delivery• Successfully managed large catering events for groups of 100+ attendees, collaborating closely with managers and chefs to ensure seamless execution

New York, New York, United States

• Delivered exceptional customer service, contributing to a 15% increase in daily sales through effective upselling• Created a welcoming atmosphere, resulting in an increase in repeat customers• Demonstrated strong interpersonal skills and teamwork, ensuring smooth operations during peak hours

United States

• Streamlined the packing process, achieving a 30% reduction in delivery preparation time• Exhibited excellent communication skills, increasing upselling opportunities• Consistently received positive feedback from customers for order accuracy and attentiveness

New London, Connecticut, United States

• Coordinated the setup of 10+ varsity games per semester, optimizing conditions for players and spectators• Collaborated with athletic staff to maintain a 100% safety compliance rate during events• Inspected sporting equipment to ensure safety standards, resulting in zero reported incidents• Managed logistics for seating and player areas, accommodating 50+ spectators while ensuring emergency access• Trained volunteers on safety protocols and equipment handling to enhance event preparedness