Denise Harkins Mccraw Email & Phone Number

Philadelphia, PA, US

Portland, Oregon, US

New Brunswick, NJ, US

• Responsible for driving faster adoption, higher utilization, and proficiency of our programs and services resulting from changes introduced by Technology Services to a global audience. Role includes increasing benefit.
• Application Asset Management capability. Responsible for strategy development and delivery of business readiness activities including change management, communication, training workstreams for multi-year program..
• Application Development supplier rationalization program. Responsible for strategy development to drive adoption for business readiness activities to operationalize the outcome of the RFP. Responsible for engaging.
• Global TS Manufacturing, Labs & Logistics managed service provider implementation. Responsible for global management of change management resources, driving messaging and process consistency across +70 manufacturing.
• Internal consulting for programs
• Change Strategy development for programs and projects that are medium & high risk

Houston, Texas, US

• A direct report to the Chief Operating Officer, responsible for advising, designing and implementing change at all levels of the organization. Partner with the executive team and operations staff on change management.
• Enterprise Change Strategy development and execution for four lines of business and home office (shared service) functions.
• Initial deployment of Workplace by Facebook.
• Direct Operations reorganization.
• Interim head of Internal Communications, which covered +6000 employees, facilitation of enterprise town halls, weekly communications and targeted communications.
• Partner with IT to enhance reputations within the organization.

Greensboro, North Carolina, US

• A direct report of the Chief Business Officer (formerly CIO) responsible for critical strategic initiative delivery. Championed change management disciplines to ensure the processes, structures, and tools for program.
• Led all aspects of the United Guaranty Horizon Project, a $60M core system replacement initiative; result in significant business transformation for the enterprise.
• Horizon project software selection was completed in (16) weeks.
• Created and executed change management and organizational design plans for IT and business operations.
• Managed the Lean Six Sigma team, which is responsible for continuous improvement and business process re-engineering.
• Ensured the right initiatives are undertaken and the benefits are being fully realized throughout the enterprise.

Greensboro, North Carolina, US

• Led large-scale enterprise-wide projects that incorporate a proactive and innovative solution to addressing business challenges and achieving organizational goals and objectives. Integrated how the big picture of the.
• Oversaw Enterprise Training, Business Process Improvement, Systems Coordination and Digital Imaging teams.
• Directed report total > (100) to include (3) Directors and (1) Senior Project Manager.
• Led United Guaranty governance process and Investment Decision Board process.
• Acted as Insurance Operations business sponsor and leader to operationalize Insurance Risk Models for mortgage insurance underwriting (patent pending). Implementation of risk model resulted in net $4M in labor savings.
• Continued outsourcing transaction process for Digital Imaging, reducing onshore headcount from > (100) to (~40).

Greensboro, North Carolina, US

• Led teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes. Effective stakeholder engagement and.
• Managed digital operations and underwriting and loss management operations improvement through business support analysts, system coordination and operations training. Managed one exempt and (4) non-exempt employees.
• Analyzed and reorganized United Guaranty Enterprise Services (Training, Business Process Improvement, ProjectManagement, Governance & Investment Decision Board) resulting in the elimination of multiple officer positions.
• Redesigned governance and investment board processes for increased effectiveness.
• Analysis, project design and implementation for outsourcing Digital Imaging Operation transactional tasks which resulted50% improvement in cycle time and a saved 30% in labor.Executive sponsor and champion for.

London, GB

Directed client-specific initiatives related to employee benefits servicing as an integral resource for departmental process improvement and new client implementations. Provided flexible spending account administration expertise to staff within Employee Benefits Outsourcing division.

Minneapolis, Minnesota, US

Led strategy development and implementation of operation process to drive operations growth. Process included defining, analyzing, and controlling initiatives within Financial Service and Small Business segments realizing significant cost savings. Drove process improvement improvements with focus through training, project management and systematic.