Denise Hook Email & Phone Number

United States

Madison, Wisconsin Area

Tampa/St. Petersburg, Florida Area

Answering multi-phone lines, data entry, using multiple computer systems while assisting customers, performing tasks such as, activating credit cards, reporting the cards lost or stolen, and all banking tasks within their accounts.

Clearwater FL

Manages team of employees to ensure old prices come down and new prices go up on ad day. Responsible for all signage, in-store media, and markdowns of merchandise. Ensure all prices are accurate in accordance to corporate/state regulations. Oversees all employees in the store keeping them on task and focused on customers, coaching them on sales and credit.

St. Petersburg FL

multi-phone systems, selling products and up-selling, assisting customers with issues, problem solving, deescalating situations with customers to insure they're satisfied.

Customer service, cashiering, counting tills, giving breaks,$& apparel

Changed over ad 3* a week. Price verification. Hanging and making signs and tags. Prior to this position I also held a bookkeeper, and CSR position for 8 years. At Copps.

Ordering merchandise for the store through vendors, merchandising the store, hiring employees, scheduling, and stocking.