Denise Jackson Email & Phone Number

Extensively involved in gathering and updating business requirements, procedure documents in order to support regulation reporting changes affecting the complaint research area monthly and quarterly reports Conducted meetings with business, quality control, and development to obtain and ensure clarity of requirements Updated approximately 55 requirements and procedures documents in order to adhere to regulation standards within a one month period

Buffalo/Niagara, New York Area

Full-time position as of September 15, 2014

A determined, hard-working professional with over 15 years proficient system analysis experience who emphasizes quality work. A results driven, self-motivated business / system analyst who consistently achieves company goals through building supportive relationships at all levels in organization. Specific areas of expertise include: System Implementation/Development, System Administration, System Support, Troubleshooting, Project Management, Vendor Management, User Acceptance Testing/Training, and Quality Assurance.

• Managed and supported development of customized SQL2005/Microsoft Windows GUI and COBOL mainframe new credit card application processing systems for 144 clients from collection of application data to final disposition of the application for multiple sites/clients resulted in increased application volume by 10%.• Increased new accounts booked by 15% upon implementing a customized credit card application system for a major client. Attended/conducted client requirements gathering meetings, translated client requirements to technical design requirements, worked closely with the development staff, updated system tables, created test plans and scripts, conducted testing and performed quality assurance checks and trained and mentored clients. • Provided consultation to all levels of management for problem resolution, any system changes or enhancements for product improvements (simple and complex) in order to integrate designs in an adaptive fluid business environment resulted in system being kept effective and current to market trends.• Created detailed functional specifications, performed user acceptance testing, adhered to change management procedures and correlated how a change affected other areas in order to negate system outages and code reversals to ensure that end product adhered to team approved specifications. • Increased application volume by 5% upon implementing web credit card application sites for each client containing some customized information to automate the processing of an application, included site appearance, verified adherence of compliance regulations.• Interpreted system code, reviewed system table data, SQL queries, keen problem solving skills allowed rapid assimilation, and ensured facts assessed and communicated with developers in order to lead to quick determination of needed change or issue being resolved, resulting in system down-time less than 1% each month and outage no longer than 2 hours during normal business hours.

• Created, tested, implemented, managed and supported the development of SQL/Delphi application system to interface to the APPRO software system for credit cards products for over 80 clients.o System implemented within 6 months and application volume increased by 20%, translated client requirements into technical design, used strong analytical skills by reviewing system specifications, discussions with developers, updated system tables and through knowledge of system capabilities.o Designed GUI application system screens based on client requirements for effective screen navigation.o Trained and mentored business units and created client documentation, calling upon strong communication skills and system knowledge, resulted in effective and efficient system usage by clients.• Translated business requirements to technical design, created field mapping documents, updated system tables, created client testing and training documents, resulted in migration of SQL/Delphi application system, credit card web application that interfaced to the ACAPS COBOL mainframe system resulted in credit card applications automated in less than 6 months for 136 clients.