Denise Jackson Email & Phone Number

Extensively involved in gathering and updating business requirements, procedure documents in order to support regulation reporting changes affecting the complaint research area monthly and quarterly reports Conducted meetings with business, quality control, and development to obtain and ensure clarity of requirements Updated approximately 55 requirements.

Buffalo/Niagara, New York Area

Full-time position as of September 15, 2014

A determined, hard-working professional with over 15 years proficient system analysis experience who emphasizes quality work. A results driven, self-motivated business / system analyst who consistently achieves company goals through building supportive relationships at all levels in organization. Specific areas of expertise include: System.

• Managed and supported development of customized SQL2005/Microsoft Windows GUI and COBOL mainframe new credit card application processing systems for 144 clients from collection of application data to final disposition.
• Increased new accounts booked by 15% upon implementing a customized credit card application system for a major client. Attended/conducted client requirements gathering meetings, translated client requirements to.
• Provided consultation to all levels of management for problem resolution, any system changes or enhancements for product improvements (simple and complex) in order to integrate designs in an adaptive fluid business.
• Created detailed functional specifications, performed user acceptance testing, adhered to change management procedures and correlated how a change affected other areas in order to negate system outages and code.
• Increased application volume by 5% upon implementing web credit card application sites for each client containing some customized information to automate the processing of an application, included site appearance.
• Interpreted system code, reviewed system table data, SQL queries, keen problem solving skills allowed rapid assimilation, and ensured facts assessed and communicated with developers in order to lead to quick.

• Created, tested, implemented, managed and supported the development of SQL/Delphi application system to interface to the APPRO software system for credit cards products for over 80 clients.o System implemented within 6.
• Translated business requirements to technical design, created field mapping documents, updated system tables, created client testing and training documents, resulted in migration of SQL/Delphi application system.