Denise J. Email & Phone Number

I am the Director of Digital Payments & Financing at Signet Jewelers, the world's largest retailer of diamond jewelry, with over 15 years of experience in product management, product strategy, agile methodologies, and digital innovation. My role is to manage cross-functional teams to deliver solutions that increase traffic, revenue, and customer satisfaction across digital touchpoints, such as in-store, mobile, and social platforms.As a certified customer service professional, I leverage my skills in B2C e-commerce and CRM to create seamless and relevant customer experiences that enhance loyalty and retention. I also evaluate vendor capabilities, assess risks and opportunity costs, and support the expansion of multi-platform capabilities. Additionally, I organize and lead bi-weekly executive meetings to share strategy, learnings, and updates on digital best practices. My mission is to drive digital innovation and transformation for Signet Jewelers and its brands, such as Kay, Zales, Jared, and Piercing Pagoda.