Denise Lacke Email & Phone Number

Coordination, Planning, Scheduling and Control over assigned projects through the entire project life cycleResponsible for managing multiple CMSO projectsDefine and develop a detailed project plan through requirements gathering and scope definitionIdentify resource constraints or deficiencies and request appropriate supportPoint of contact for stakeholders and the project team, communicate project status, report project challenges, and escalate when needed

Managing and driving the installation, training, and project management for 9-1-1 Call Handling systemsReview, maintain, and present on project budget and status to upper managementProcess monthly revenue accrual tasks based on project completionDrive project to completion in support of revenue and margin goalsCoordinate with the Resource Schedule the assignment of staff to ensure successful completion of 9-1-1 deployment projects

Schaumburg, Il

Project Manage the system staging process for projects ranging from staging add-on sites for existing two-way radio systems to large multi-site communication systems- Managed approximately 70 projects a year with up to 15 projects concurrently- Maintained project schedules, met committed deadlines, and ensured milestones were achieved for specific aspects to a project - project scope, plan acceptance, and inventory tracking- Led cross functional teams which consisted of engineers and technicians to build, program, optimize, and ship the radio communication systems

Schaumburg, Il

America's Channel Services Marketing liaison between Business Units and Marketing. Managing Channel Marketing campaigns that support the Channel Partner Community for America's Learning Organization.

Libertyville, Illinois

Directed the development of retail display model phones for all mobile phone products overseeing the production of up to 200,000 units and a $600,000 budget.* Reduced RAZR display model single part cost 90% and saved $200,000 on a subsequent phone by identifying comparable materials and parts without sacrificing quality. * Negotiated significant cost savings with suppliers in China.

Libertyville, Illinois

Supported product development working with domestic and global program managers, engineering, design and procurement teams.* Ensured favorable product reception in the market by adhering to marketing research's consumer inputs.

Libertyville, Illinois

Managed a team of 13 customer services representatives for the Expired and Active Warranty Groups charged with communicating repair costs to customers and processing warranty claims from dealers.* Maintained positive customer experience by expeditiously resolving all direct customer issues offering discounted repair costs or zero charges for simple fixes.

Libertyville, Illinois

Handled customer inquiries and requests regarding phone repairs.* Communicated directly with up to 30 repair clients daily through on site walk up window diagnosing and repairing product issues turning disgruntled customers into thrilled loyal users.