- Oversaw the accounts payable process to ensure vendors are paid in a timely, compliant manner, addressing any payment issues with the payments team and operational staff- Supported operational teams with the accounts receivable process, reviewing any new sales invoices to ensure they are raised correctly- Supported in project reporting for internally-funded and donor-funded projects (in line with contracts)- Automated daily/monthly reports using Power Query to increase efficiency- Managed the accounting and reconciling of petty cash and prepayments accounts- Created and updated internal process guides and policies for AP, AR, T&E, and petty cash- Completed basic accounting to ensure accurate management accounts at month-end and year-end- Supported the CFO and Financial Controller with audit activities

- Managed and trained new employees as the company opened more branches- Completed cash sheets during closing and validated suppliers' invoices for the accounting team- Completed sales reports to monitor sales assistants’ KPIs- Liaised with suppliers regarding store orders, resolving any issues with low stock or invoice errors- Resolved customers’ complaints both in-store and online in a polite, timely manner- Updated visual merchandising based on product trends and customer purchasing habits- Carried out Health & Safety checks in-store

- Opened and closed the store on a daily basis- Achieved consistent KPIs by recommending products based on customers' needs- Paid attention to detail when carrying out visual merchandising, focusing on bestsellers and highlighting overlooked products- Updated the Papersmiths social media accounts and engaged with followers- Carried out in-store transactions using Vend POS and fulfilled online orders via Shopify- Carried out stock takes and received incoming deliveries