• Contribute to the open-source project by completing pull requests to resolve issues and improve functionality.• Complete code reviews, providing constructive feedback and suggestions to improve the quality of contributions.

• Utilized HTML, CSS, JavaScript, and React to create visually appealing and user-friendly interfaces.• Implemented back-end functionality using Python, Flask, APIs, and SQL to handle data processing.• Created 5+ websites from design comps and 15+ interactive web applications.

• Produced 7 recurring Excel reports for product and sales teams, enhancing visibility into the performance of 500+ brokers.• Conducted ad-hoc analysis and reporting with SQL, Excel, and Tableau, identifying opportunities to increase profit and reduce loss.• Designed and executed test cases for 12+ product changes across 4 comparative raters, ensuring data accuracy and resulting in a 20% increase in profits.

• Researched and resolved issues on 7+ high-risk projects, performing complex analyses to remediate 1500+ loans with incorrect balances and payment amounts.• Monitored data quality through 4 exception reports, correcting data issues and reducing data errors by 35%.• Identified and implemented 5+ process improvements, streamlining business operations and increasing efficiency by 15%.• Managed 3 workflows, assigning tasks, performing quality assurance, and ensuring 100% on-time completion.• Subject matter expert on the most difficult team processes.

• Developed and maintained 10+ management reports, reducing spending by 20% and increasing quality by 10%.• Analyzed data for 6.2M processed loans and identified that 80% of loans had predictable results, leading to the automation of 1.5M loan reviews.• Identified 9600+ loans affected by a recurring data issue, collaborated with the technology team to remediate the issue, and created a new process to prevent future occurrences.• Presented production metrics, data summaries, and visualizations to stakeholders, resulting in data-driven decision-making and improved business performance.• Implemented a SharePoint site to replace a vendor application as the primary workflow tool, resulting in a successful transition from an external vendor to internal associates.• Trained 15+ employees on the loan document review process, expediting loan reviews by 50%.• Received Corporate Title Promotion to Officer.

• Produced 6+ recurring Excel reports supporting management, cross-functional teams, and external vendors.• Automated 8+ operational tasks with Excel macros and VBA, transforming raw data into actionable insights and reducing processing time by 40%.• Analyzed large datasets and collaborated with business partners to create 7+ new metrics and set target goals for key performance indicators (KPIs).• Converted 5+ Excel reports to Cognos, enhancing functionality and completing testing before production release.• Designed and managed the team’s SharePoint site to track production metrics, database changes, andmodifications to internal processes.

• Offered foreclosure alternatives and loss mitigation options to homeowners.• Monitored calls to ensure they met department standards, providing feedback to associates to improve quality scores and documenting their performance.• Assisted manager with analyzing scorecard trends and reporting team’s performance in various metrics like adherence and balances impacted.• Received 6 monthly Top Performer awards.