Denise L. James Email and Phone Number
Denise L. James personal email
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Denise James is an E-Commerce Senior Project Consultant to organizations and brands seeking support with turning around their ecommerce business. Denise specializes in technical and business transformations projects. Denise takes pride in being a very detailed and hands-on program/project manager to technical delivery implementations from infrastructure to software. Denise is multi layered skilled certified change and project manager within varied project methodologies of budget range of 2M to 10M.Denise has spent many years honing her project manager skills and experience within various sectors as a senior management consultant for Deloitte and KPMG. Within those highly decipled organisations Denise polished her exceptional ability to adeptly manage multiple complex projects simultaneously. Denise is insightful and applies robust and proven understanding of hard and soft skills project skills while maintain the discipline within structured methodologies and company cultures. Recently as a project manager for a B2C luxury jewelry brand, Denise turbocharged revenue by a whopping $850K within a year through the replatforming of their webstore from Suitecommerce to Bigcommerce. Denise implemented various technology within their infrastructure to impact online marketing strategies and attracting over 100K new unique visitors.In the past 3 years Denise has provided advisory and project management services to B2C and B2B high-profile business on various ecommerce technology such as Bigcommerce,Magento and Shopify. Denise has technically implemented products such as Yotpo,Dotdigital,BOLT, Netsuite,MerchantE, Shogun and other ecommerce boost applications. Denise has managed a team of 4 dedicated development resources located offshore and 1 FTE in the US.Prior to e-commerce project management, Denise spent over 15 years successfully delivering innovative technology of various banking technology platforms,product design of ERP and UXUI design software, strategic operations and project transformation across Europe, North America, Australia, India and Asia PAC.Denise has C-Level experience in high-paced and heavy regulated environments. She embraces the challenges and pursuit in stabilising operations and implementing sound technology suit to fit which is a great factor in delivering superior ROI.Core competencies:- Coaching & Mentoring- Strategic Consulting- Brand Development- Business Development- Banking Operations set-up- E-Commerce & Financial Services Operations Offshoring- PMO & Project Management Senior Consultant
Dlj Consulting
View- Website:
- dljconsulting.org
- Employees:
- 10
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Senior Project ConsultantDlj Consulting Feb 2021 - PresentFlorida, United StatesKey Accomplishments:> Strategically Led Infrastructure Design: Seamlessly integrated vendor negotiation and management, partnering with top-tier delivery giants including BOLT, Dotdigital, Braintree PayPal, Avalara, and Celigo.> Pioneered E-commerce Installations: Successfully directed the deployment of leading e-commerce platforms such as Big Commerce, Shopify, and Magento.> Effective Team Leadership: Consistently led cross-functional teams, fostering collaboration among diverse stakeholders and team members.> Operational and Business Excellence: Excelled as a Business Engineer, aligning operational strategies with key marketing and commercial initiatives.
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Program Manager ♛ Pmo LeadCommonwealth Bank 2019 - 2020Sydney, New South Wales, AustraliaKey Accomplishments:Major Program Delivery: Spearheaded a pivotal $50M AUD merchant service remediation program with Commonwealth Bank, successfully resolving a 14-year backlog in merchant fees repayments.Holistic Service Framework Creation: Crafted and implemented a multi-channel service framework to serve merchant customer teams, encompassing walk-in, mail-in, contact center, and self-service avenues.PMO Excellence: Took the helm in the establishment, development, and operations of the Project Management Office (PMO), ensuring streamlined processes and operational excellence.Stakeholder Engagement: Forged and nurtured robust client relationships, adeptly interpreting their needs in alignment with the established Statement of Work and Service Level Agreements (SLAs).Project Management Expertise: Demonstrated profound understanding of project milestones, risks, and barriers. Innovated processes enhancing efficiency, while meeting project delivery and service level benchmarks. -
Associate Director♛ Program Director ♛ Pmo Director ♛ Director Of DeliveryKpmg Australia Apr 2016 - Dec 2018Sydney, AustraliaKey Accomplishments:Change Management Leadership: Spearheaded essential change management education and communication initiatives within the IT community, fostering a culture of adaptability and forward-thinking.Strategic Platform Implementation: Orchestrated the deployment of the Telecom company's payment and assurance platform, playing a pivotal role in amplifying the national broadband scale.Guided Project Management: Steered a diverse set of project management directions, ensuring projects stayed on track and met key milestones.Pioneering Cloud Venture: Managed daily operations of an avant-garde cloud service venture in a tripartite co-creation agreement with Microsoft, showcasing collaborative excellence.Innovative Tools & Teams: Conceived and launched the Change Roadmap tool and laid the foundation for a Project Management Office (PMO) team, significantly enhancing the operational capacity of an Australian government agency. -
Coo ♛ Senior Business Manager ♛ Program DirectorStandard Chartered Bank Jul 2010 - Mar 2013SingaporeKey Accomplishments:Financial Stewardship: As the project's Business Manager, held full accountability for a significant project budget of 50M USD, exemplifying trusted financial leadership.Operational Command: Authorized and managed a substantial $20M in spending and seamlessly helmed the daily operations of a major department, ensuring efficiency and productivity.Strategic Leadership: Spearheaded the initiative to procure the trading license and establish the subsidiary, Standard Chartered Securities Singapore, showcasing versatility and drive.Dual Role Excellence: While excelling as the Business Manager at SCB, was entrusted with and successfully took on the esteemed role of Chief Operating Officer (COO) for SCSS. -
Head Of Rates, Credit And Equities Derivatives Confirmations / Dtcc♛ Program DirectorRbs Feb 2008 - Jul 2010SingaporeKey Accomplishments:Leadership in Equity Operations: Skillfully managed and directed a team of business analysts within the Department of Equity Operations, driving critical investment initiatives to successful completion.Strategic Project Management: Spearheaded projects with a $2.1M GBP investment, resulting in a significant boost in client traffic and enhancing internal productivity.Meeting Industry Benchmarks: Achieved the FED target reduction of confirmed/affirmed ISDA equity within an impressive 23% of the industry target criteria.Operational Efficiency: Within just six months of operations, significantly ramped up documentation:> Elevated Straight Through Processing (STP) for equity by 52%> Credit saw a commendable 100% increase> Rates witnessed an 84% surge.Enhancing Financial Integrity: Successfully reduced the volume of Nostro breaks by 36% monthly, ensuring a closer move to a 100% mark for breaks deemed negligible and below 50M USD. -
Head Of Apac Confirmation Dispatch – Senior Vice President ♛ Program DirectorDeutsche Bank Nov 2005 - Jun 2007Sydney, AustraliaManaged and led the operations department in Sydney and Bangalore, consisting of 250 + full-time staff generating, affirming and electronic matching Rates, Structured products, Credit and Equities confirmations.Notable Accomplishments:• As People Forum chair -assisted various levels of employees with the design and implementation of DB first innovation programme. This internal venture fostered, incubated, provide financial support of employee generated ideas , in order to improve and increase productivity in various areas within operations –which would result in increase client satisfaction, increase business revenue and employee work satisfaction.• As program director, successfully interviewed and set-up headcount operations team in Bangalore, India as apart of the bank off-shoring strategy to reduce location spend, provide follow the sun service strategy and right size high cost primary location.• Developed retention strategy which was used as a global model • Reduced outstanding and aged confirmation from 16k to less than 3k across all products. -
Global Derivatives Program Director Of Operations Jp Morgan ChaseJpmorgan Chase & Co. Jan 2000 - Sep 2005New York, New York, United StatesWorked my way up from BA to Program director with a team to map, design and document business processes for a scope of Rates, Credit, Equities, Structured products, Fixed Income, Commodities and Second Stock Borrow Loan operations migration projects. Document end to end processes which ensured robust project scope and delivery. Duties also included finance tracking, reporting on progress via global senior management forum and setting clear turn around time to govern processes towards higher service quality, trade cycle enrichment, providing staff product/technology training and interim day to day line manager. -
Isda Fixed Income,Credit Derivatives,Rates & Equity Documentation SpecialistCiti 1998 - 2000New YorkResponsible for negotiating ISDA master agreements, drafting, execution and affirmation of a wide scope of derivatives products. -
Review AppraiserTravelers Sep 1997 - 1998Baltimore, Maryland AreaReviewed and approved residential key mortgage documentation.
Denise L. James Skills
Denise L. James Education Details
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Corporate Law -
History
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Russian Studies
Frequently Asked Questions about Denise L. James
What company does Denise L. James work for?
Denise L. James works for Dlj Consulting
What is Denise L. James's role at the current company?
Denise L. James's current role is Strategic Project Leader | Transformation Geek| Championing Operational Excellence & Right-fit Tech.
What is Denise L. James's email address?
Denise L. James's email address is mu****@****hoo.com
What schools did Denise L. James attend?
Denise L. James attended Fairleigh Dickinson University, Fairleigh Dickinson University, Wroxton College.
What are some of Denise L. James's interests?
Denise L. James has interest in Children, Politics, Education, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture.
What skills is Denise L. James known for?
Denise L. James has skills like Leadership, Banking, Fixed Income, Executive Management, Structured Products, Settlement, Capital Markets, Derivatives, Swaps, Financial Risk, Relationship Management, Investments.
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