Denise L. James Email & Phone Number

Florida, United States

Key Accomplishments:> Strategically Led Infrastructure Design: Seamlessly integrated vendor negotiation and management, partnering with top-tier delivery giants including BOLT, Dotdigital, Braintree PayPal, Avalara, and Celigo.> Pioneered E-commerce Installations: Successfully directed the deployment of leading e-commerce platforms such as Big Commerce, Shopify, and Magento.> Effective Team Leadership: Consistently led cross-functional teams, fostering collaboration among diverse stakeholders and team members.> Operational and Business Excellence: Excelled as a Business Engineer, aligning operational strategies with key marketing and commercial initiatives.

Sydney, New South Wales, Australia

Key Accomplishments:Major Program Delivery: Spearheaded a pivotal $50M AUD merchant service remediation program with Commonwealth Bank, successfully resolving a 14-year backlog in merchant fees repayments.Holistic Service Framework Creation: Crafted and implemented a multi-channel service framework to serve merchant customer teams, encompassing walk-in, mail-in, contact center, and self-service avenues.PMO Excellence: Took the helm in the establishment, development, and operations of the Project Management Office (PMO), ensuring streamlined processes and operational excellence.Stakeholder Engagement: Forged and nurtured robust client relationships, adeptly interpreting their needs in alignment with the established Statement of Work and Service Level Agreements (SLAs).Project Management Expertise: Demonstrated profound understanding of project milestones, risks, and barriers. Innovated processes enhancing efficiency, while meeting project delivery and service level benchmarks.

Sydney, Australia

Key Accomplishments:Change Management Leadership: Spearheaded essential change management education and communication initiatives within the IT community, fostering a culture of adaptability and forward-thinking.Strategic Platform Implementation: Orchestrated the deployment of the Telecom company's payment and assurance platform, playing a pivotal role in amplifying the national broadband scale.Guided Project Management: Steered a diverse set of project management directions, ensuring projects stayed on track and met key milestones.Pioneering Cloud Venture: Managed daily operations of an avant-garde cloud service venture in a tripartite co-creation agreement with Microsoft, showcasing collaborative excellence.Innovative Tools & Teams: Conceived and launched the Change Roadmap tool and laid the foundation for a Project Management Office (PMO) team, significantly enhancing the operational capacity of an Australian government agency.

Singapore

Key Accomplishments:Financial Stewardship: As the project's Business Manager, held full accountability for a significant project budget of 50M USD, exemplifying trusted financial leadership.Operational Command: Authorized and managed a substantial $20M in spending and seamlessly helmed the daily operations of a major department, ensuring efficiency and productivity.Strategic Leadership: Spearheaded the initiative to procure the trading license and establish the subsidiary, Standard Chartered Securities Singapore, showcasing versatility and drive.Dual Role Excellence: While excelling as the Business Manager at SCB, was entrusted with and successfully took on the esteemed role of Chief Operating Officer (COO) for SCSS.

Singapore

Key Accomplishments:Leadership in Equity Operations: Skillfully managed and directed a team of business analysts within the Department of Equity Operations, driving critical investment initiatives to successful completion.Strategic Project Management: Spearheaded projects with a $2.1M GBP investment, resulting in a significant boost in client traffic and enhancing internal productivity.Meeting Industry Benchmarks: Achieved the FED target reduction of confirmed/affirmed ISDA equity within an impressive 23% of the industry target criteria.Operational Efficiency: Within just six months of operations, significantly ramped up documentation:> Elevated Straight Through Processing (STP) for equity by 52%> Credit saw a commendable 100% increase> Rates witnessed an 84% surge.Enhancing Financial Integrity: Successfully reduced the volume of Nostro breaks by 36% monthly, ensuring a closer move to a 100% mark for breaks deemed negligible and below 50M USD.

Sydney, Australia

Managed and led the operations department in Sydney and Bangalore, consisting of 250 + full-time staff generating, affirming and electronic matching Rates, Structured products, Credit and Equities confirmations.Notable Accomplishments:• As People Forum chair -assisted various levels of employees with the design and implementation of DB first innovation programme. This internal venture fostered, incubated, provide financial support of employee generated ideas , in order to improve and increase productivity in various areas within operations –which would result in increase client satisfaction, increase business revenue and employee work satisfaction.• As program director, successfully interviewed and set-up headcount operations team in Bangalore, India as apart of the bank off-shoring strategy to reduce location spend, provide follow the sun service strategy and right size high cost primary location.• Developed retention strategy which was used as a global model • Reduced outstanding and aged confirmation from 16k to less than 3k across all products.

New York, New York, United States

Worked my way up from BA to Program director with a team to map, design and document business processes for a scope of Rates, Credit, Equities, Structured products, Fixed Income, Commodities and Second Stock Borrow Loan operations migration projects. Document end to end processes which ensured robust project scope and delivery. Duties also included finance tracking, reporting on progress via global senior management forum and setting clear turn around time to govern processes towards higher service quality, trade cycle enrichment, providing staff product/technology training and interim day to day line manager.

New York

Responsible for negotiating ISDA master agreements, drafting, execution and affirmation of a wide scope of derivatives products.

Baltimore, Maryland Area

Reviewed and approved residential key mortgage documentation.

Post Graduate Certificate, Corporate Law

Activities and Societies: Phi MuCorporate/Patent and Family Law

Bachelor Of Arts, History

Activities and Societies: Phi Mu SororityArt, World War 2 Military and Russian History

Associate'S Degree, Russian Studies