Denise D. Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Schaumburg, Il, Us

Atlanta, Georgia, Us

Ph

• Led a team to complete 50+ digital transformation projects at Jollibee innovation division• Successfully implemented solutions for sales, marketing, customer experience, payment, finance, and restaurant information systems• Managed vendor assessment and selection for software and hardware based on business requirements• Supervised New Point of Sale Phase 1 Implementation; formulated processes and system flow for Phase 2 (Integration with Customer Touch Points and Payment Systems)• Leveraged existing technologies and introduced new solution developments for improved efficiency and increased revenueKey Projects: New Point of Sale Phase 2, Business Channels, Access Points and Cashless Payment POS Re-Design, Cash Machine Proof of Concept

Ph

• Managed 40+ digital transformation initiatives within Jollibee innovation division, encompassing sales, marketing, customer experience, payment systems, finance, and inventory control.• Conducted vendor assessment and selection; pioneered future-proof store system configurations and processes• Achieved a 1.5% annual increase in sales per store; reduced store admin work by 45 minutes per day through process improvements• Spearheaded store systems localization and expansion for JFC-acquired foreign brandsKey Projects: New POS and Inventory System Pilot, Digital Payments Integration, Loyalty System Improvements, and Jollibee Customer Digital Ordering and Payment Platform Mobilization

Ph

• Orchestrated 35+ digital endeavors concentrating on business process transformation and integration at Jollibee's innovation division, encompassing sales, marketing, payment systems, finance, and restaurant information (store reports) systems.• Achieved a 1% sales growth increment through the introduction of new payment integrations and digital transformation project implementations.• Reduced store admin work by 65-70 minutes daily by streamlining processes, automating reports, and implementing new systems.Key Projects: Web-Based Standard Sales Reporting System, Self-Order Kiosk, Call Center Integration for 2nd Generation POS, POS Payment Integrations (Credit Card Terminal, eGift, GCash), and Internal Communication for Stores System.

Ph

• Increased sales by 1.5% per store annually with the implementation of 2nd Generation POS Phase 1 and peripherals (Kitchen System, POS UI, Tablet, Customer Display).• Reconciled $352,000+ in petty cash transactions through process design and cross-functional implementation during SAP migration.• Averted $5.49M in potential costs from government penalties and unreconciled sales via system design and enhancement.• Saved 100-120 mins of store admin work daily through system design, process improvement, and report rationalization.Key Projects: 2nd Generation POS Phase 1, Oracle to SAP Migration, Compliance to POS Regulations, Bcode Integration, Sodexo Acceptance, Admin Work Rationalization.

Ph

• Implemented the HappyPlus Program across all Jollibee stores, achieving a 1% incremental sales growth.• Developed and executed 2nd Generation POS, including modules for Kitchen Video System, Customer Dual Display, Non-cash Payment, promotions, and other touchpoints, as well as Sales Store reports.• Spearheaded sales-generating, customer experience improvements, and operational efficiencies initiatives through system enhancements and process re-design for in-store Sales, Cash Control, and Restaurant Information Systems.• Conducted user acceptance testing, training, and pilot testing for system and process enhancements.Key Projects: HappyPlus Program Implementation, 2nd Generation POS (Design to Pilot Phase)

Ph

• Developed user requirements for a delivery system for non-one-number stores to enable the store management team to track delivery performance accurately.• Completed business requirements documentation and high-level decision analysis of selected POS vendors for Jollibee (2nd Generation POS).• Completed process and system design, user acceptance testing, and pilot to 10 - 12 stores of the first reloadable, contactless, cashless payment and rewards system in the country (HappyPlus).• Created a statistical analysis on the impact of the use of washable wares on the turn-around time of cashier.• Pioneered and executed a suggestion program for store employees which enabled store employees to share best practices.

Master Of Science - Ms, Management Information Systems - Digital Innovation

Bachelor Of Science - Bs, Industrial Engineering