Denise Becerra Email and Phone Number

• Interacted with 100+ customers daily, addressing queries on order status, return policies, and general store information while always maintain an 80% customer satisfaction rate• Engaged with customers to understand needs and provide personalized assistance and product recommendations on daily basis• Managed in-person and online order processing, deliveries, and resolution of open tickets daily• Resolved inquiries, complaints, and issues, ensuring complete customer satisfaction and retention daily• Utilized product knowledge and resources to offer comprehensive guidance and support throughout purchasing process on a customer to customer basis• Collaborated with team members to maintain a clean, organized, and inviting store environment• Met and exceeded credit card targets while upholding Lowe's standards of professionalism and integrity with 300 applications in first 6 months of hire

• Mentored and trained 7-10 colleagues in inventory management in a fast-paced retail environment• Organized and sustained stock levels, ensuring timely replenishment and accurate records daily• Collaborated with cross-functional teams to optimize storage space and streamline inventory processes daily• Maximized efficiency and supported overall store objectives daily• Communicated accurately and with management and colleagues when setting expectations and addressed priorities while providing periodic progress updates weekly