Denise Becker Email and Phone Number

I am a passionate, flexible and driven operations management professional with 13 years of experience managing technical writers in the financial industry in the office and remotely. I am known for running highly productive teams and investing time into employees to motivate and encourage growth. I pride myself on the ability of taking a complex process and breaking it down into simple terms to keep it straight forward and easy to use to promote accurate execution. I have translated many complex processes into very usable and easy to execute procedures in a call center environment. I have coached technical writers on writing techniques to promote efficient and effective usability and navigation strategy to support easy access to content. I have led many projects to support process changes, system changes, rules/regulations/law changes and streamlining efforts. I have partnered with compliance, business controls, legal, the line of business and other key partners to ensure the final product is approved, compliant, risk averse and supports the user effectively and efficiently.I have hosted weekly meeting routines with key partners to use as a platform to discuss ongoing issues, provide updates on current work and to work through new writing constructs to make content more usable. It is critical to stay connected with partners and is usually best handled through a meeting forum where stakeholders can weigh in on topics.I have managed very complex content ownership matrices to ensure each document has a primary content owner and a back-up content owner. In addition, I facilitated the content validation process to ensure content was reviewed on time to be compliant.Financial industries supported: Mortgage | Card and Deposit | Insurance ServicesKey Systems:Microsoft Word | Outlook | Snag-It | Excel | PowerPoint | Adobe PRO