Denise Mason Email & Phone Number

California, United States

South San Francisco, California, United States

Responsible for process efficiencies and productivity savings in the realm of infectious disease testing products (OpenArray and Taqman Array Cards). I gather project teams to resolve complex challenges that impact the commercial field and customers. When I see opportunities to identify underlying root causes, I then drive solutions to prevent recurrence of issues.

South San Francisco, California

Created the role to turn customer inquiries for off-catalog consumable products into lucrative orders. Developed processes, tools and a team of specialists to grow the business from $5M to $40M/year. We are on track to double that revenue in 2020 by supporting early access genetic testing products.

Foster City, Ca

Established white glove customer services within a Product Management team to provide customers customized assay products. Established pricing and generated quotes. Partnered with the customer care team to book custom orders. Provided manufacturing with detailed product specs to satisfy customer requirements. Acted as site leader for the company's women's leadership organization IWIN.

Provided administrative support to a Vice President, three Sr. Directors and several Directors in Genetic Systems R&D, coordinating meetings, events and travel, and managing various projects.

Project Coordinator, supporting HR, to establish and run a Career & Resource Center. I provided administrative support to the Director of Manufacturing. Acted as a catalyst for change by developing a career search curriculum and resource materials for the Manufacturing staff in anticipation of a planned reduction in force.

Managed all aspects of a project to acquire a new database system, including requirements, negotiation, implementation planning, customization, documentation, implementation and user training. Reduced the review period to evaluate new technology leads from an average of four months down to 21 days, and saved $30,000 by negotiating a 10% cost reduction on the development contract with the vendor.

I built a team of 50+ women and developed 8 leaders to establish and operate their own businesses to help others preserve photographs and memories. I earned many all-expenses-paid incentive trips to world-wide destinations by meeting annual sales and recruiting goals.

Developed a direct sales team in the fashion industry. Earned honors and incentive vacation trips by meeting annual sales and recruiting goals.

Developed and documented image standards and product branding for the company. • Designed and implemented a common style for the firm's corporate website, assessment tools and documentation.• Strengthened leadership teams by designing, planning and organizing unusual and creative themed events combining work and play.

Managed various technical groups, from 3 to 25 employees, to develop systems, documentation, production and user support structures.• Led a software development team to re-evaluate payment decisions on overdraft checking accounts.• Managed a project to roll-out e-mail systems to 25,000 employees, developing etiquette guidelines, documentation, training programs and a customer service center.

Trained and assisted management across the company to utilize computer systems for multi-dimensional decision models and e-mail.

Monitored computer operations and provided clerical support for the Applications Programming Department and the Maintenance Planning Division.

Bs, Computer Science

Aa, Fine Art