Denise Mast Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Deliver world class experiences to every Empower Field at Mile High guest, including football games, concerts and special events.Demonstrate flexibility and adaptability by handling unexpected situations, changes in schedule, and high-pressure scenarios with a positive attitude. Collaborate with other departments, such as security, medical, facilities and concessions to maintain smooth operations and address any issues that arise during events. Work closely with the Guest Relations management and fellow stadium personnel to promptly and efficiently address customer concerns and issues.

Boston, Ma, Us

Created quality assurance program for all international events, including obstacle manufacturing, on-site evaluations, internal audits and compliance reports.Directed comprehensive oversight of live event operations, encompassing obstacle builds, the creation of detailed event guides, and seamless coordination of internal and external communication, for large-scale public events held in diverse and renowned venues, including iconic stadiums.Developed quality management system and managed global cross-functional team in 45 countries in APAC, EMEA and LATAM for world's largest obstacle course racing brand. Brought quality level to exceptional status.Created systems and tools to enhance the business’s capacity to manage contracts and partner relationships, and developed training programs on best practices in contracting.Provided on-site guidance to 26 global partners to launch brand and ensure athletes/spectators experienced consistent, safe and high quality events.Created and led global training program to educate international staff on product, brand, risk management, safety, operations and compliance using CLM tools.Launched the Spartan brand in APAC in 2016 by training local staff on all aspects of event production and served as mentor to race directors and construction managers.Served as Race Director for first ever all-women's Spartan Race in Riyadh, Saudi Arabia.Experience working in highly-ambiguous and cross-functional programs.

Boston, Ma, Us

Spearheaded Roadmap and SOP development in collaboration with product team and created internal knowledge base for all global partners.Collaborated with senior leadership to define operational goals, objectives and KPIs.Planned and delivered trade shows, corporate events, and destination experiences for international partners.Analyzed and reported event performance and ROI, leveraging data and feedback to enhance future event strategies.Managed internal global Product communications to ensure consistency and efficiency.Defined, led, and continually improved the organizational processes and operating cadence of the core Product team.Drove execution of strategic business initiatives, engaging a global and cross-functional team.Oversaw, developed and maintained integrated plans and schedules for the Product portfolio.

Boston, Ma, Us

Manage the strategic direction and successful tactical execution of all events in the Latin American region.Partner with executive management and key stakeholders to strategize and drive implementation of the company vision.Create partnerships with cross functional teams across the brand and established quality control standards and procedures.Negotiate contracts with partners in Latin America for various products under the Spartan umbrella of brands.

Colorado Springs, Colorado, Us

Function as first stop for Team USA members arriving for the Olympic and Paralympic Games Paris 2024 providing guidance for athletes in the Welcome Experience.Distribute team gear from Nike, Ralph Lauren, Oakley, Skims, New Era.Assisting athletes in creating social media content.Create athlete opening and closing ceremony apparel kits.

New York Adventure Racing Association (http://www.nyara.org) is an organization that promotes adventures in the outdoors.NYARA is the largest 501(c) adventure racing club in the US and produces sprint and multi-day races as well as trail events and training clinics.

Stamford, Ct, Us

Developed customer communications, including regulatory, programming information,newsletters and email campaigns.Improved customer experience through the content of customer communications andcustomer journey touch points.Spearheaded customer transitional communications during merger and acquisition ofInsight Communications by Time Warner Cable.Project managed marketing campaigns tracking key milestones, keeping all stakeholdertasks and deliverables on schedule.Reduced costs by 19%, optimized resource allocation leading to an increase in projectcompletion speed, and improved efficiency, resulting in a 22% boost in overall projectproductivity.

New York, New York, Us

New York, Ny, Us

Led order-to-fulfillment process for $50 million non-profit fundraising organization.Managed team of 22 employees and day-to-day operations, including implementation of annual fundraising campaign and customer service solutions.Oversaw call center operations and created efficiencies in customer service.Recipient of Jewish National Fund's 2006 National Staff Award for achieving exceptional results in helping to achieve organization's fundraising goals.