Denise Davis Email & Phone Number

Ft. Belvoir

• Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
• Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)
• Remote access configuration and support for DTRA users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)
• Install, configure, maintain, and troubleshoot computer peripherals
• Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel
• Provide end-user software and application support

Virginia, United States

• Collaborated with the IT team to plan and execute technology upgrades and migrations, seamlessly transitioning users to new software and hardware solutions
• Documented all IT activities, including hardware inventory, software licenses, and user manuals, maintaining accurate and organized records to enhance system management and accountability.
• Reimaging of PCs/laptops
• Conduct port surveys

Virginia, United States

• Description of Duties:
• Provide professional and efficient IT services to support global end users in person
• Installs, configures, and upgrades computer hardware and software
• Relocates IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals.
• Identifying, isolating, and resolving technical issues experienced by end-users utilizing support documentation, prior knowledge, and experience, as well as resources contained in the JSP knowledge base.
• Reimage devices

• Description of Duties:
• Provide professional and efficient IT services to support global end users
• Assist customers by phone, in person and via email
• Process new service enrollments and/or service account requests (e.g., Xenmobile, Blackberry, and Remote Access)
• Manage incidents and services requests within the enterprise Remedy ticketing system
• Add account information into Active Directory

• As a Personnel Security Assistant with Visionary Integration Professionals my duties include the following:
• Inputs and updates information in PIP/CVS regarding clearance investigations.
• Reviews and Processes background investigation form in e-QIP.
• Adjudicates suitability and personnel security cases, safeguards information and responsible for periodic reporting requirements.
• Perform CVS search to determine most recent investigation, issues, closing codes, clearance/access level and date granted.
• Fingerprint applicants and employees, conduct National Crime Information Center (NCIC/National Law Enforcement. Telecommunications System (NLETS) inquiries; conduct credit checks.