Denise Davis Email & Phone Number

Ft. Belvoir

• Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems• Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)• Remote access configuration and support for DTRA users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)• Install, configure, maintain, and troubleshoot computer peripherals• Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel• Provide end-user software and application support

Virginia, United States

• Collaborated with the IT team to plan and execute technology upgrades and migrations, seamlessly transitioning users to new software and hardware solutions• Documented all IT activities, including hardware inventory, software licenses, and user manuals, maintaining accurate and organized records to enhance system management and accountability.• Reimaging of PCs/laptops• Conduct port surveys

Virginia, United States

Description of Duties:• Provide professional and efficient IT services to support global end users in person• Installs, configures, and upgrades computer hardware and software• Relocates IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals.• Identifying, isolating, and resolving technical issues experienced by end-users utilizing support documentation, prior knowledge, and experience, as well as resources contained in the JSP knowledge base.• Reimage devices • Complete inventory of all IT equipment• Escalating end-user requests to the appropriate support teams for incidents and service requests that cannot be resolved based on the teams available resources, or if the team lacks the required permissions or access necessary to complete the necessary remediation tasks.• Documenting all troubleshooting steps and procedures along with the resolution, when applicable.

Description of Duties:• Provide professional and efficient IT services to support global end users• Assist customers by phone, in person and via email• Process new service enrollments and/or service account requests (e.g., Xenmobile, Blackberry, and Remote Access)• Manage incidents and services requests within the enterprise Remedy ticketing system• Add account information into Active Directory• Troubleshoot remote access Citrix Client issues• Train and mentor new Mobile and Remote Access IT service technicians• Ensure confidentiality, integrity, and availability of systems, networks, and data following the best practice information systems security programs, policies and procedures.

As a Personnel Security Assistant with Visionary Integration Professionals my duties include the following: • Inputs and updates information in PIP/CVS regarding clearance investigations.• Reviews and Processes background investigation form in e-QIP.• Adjudicates suitability and personnel security cases, safeguards information and responsible for periodic reporting requirements.• Perform CVS search to determine most recent investigation, issues, closing codes, clearance/access level and date granted.• Fingerprint applicants and employees, conduct National Crime Information Center (NCIC/National Law Enforcement. Telecommunications System (NLETS) inquiries; conduct credit checks.• Creates, reviews and approves e-QIP records.• Prepares and mails fingerprints.Processes Security Clearance Request Forms.Processes Polygraph results.Entering and verifying data.