Denise Downs Email & Phone Number

New York, Ny, Us

New York, New York, Us

Collaborate with Talent Acquisition & Talent Development to devise enterprise talent mobility solutions across NYP. Enhance human capital strategies for regional hospitals within the NYP network, focusing on transformation, user experience, patient experience, HCAHPS Scores, and action plans. Define KPIs and implement human capital dashboards.Develop and implement solutions for team effectiveness to improve connectivity, engagement, efficiency, and overall health, supporting business recovery and transformation. Identify learning opportunities for individuals, teams, and the organization. Drive change initiatives throughout the system and optimize Workday talent features to bolster talent strategy efforts. Establish academic partnerships to develop pipeline programs that meet workforce projections.

As a strategist I develop solutions that drive organization transformation. My process is to learn as much about a client’s culture & unique practices to build solutions that leverage existing organization strengths. Select projects:New York Power Authority (2016 - 2019)-Lead the evolution of an ECMO through a strategy that includes governance, capability building & strategic integration. Collaborate internally/externally with thought leaders on numerous projects: Innovation, IT realignment, asset management. Devise change strategy & provide leadership on change solutions supporting digitization/digital worker, ISO 55001 certification, people policies, process redesign, and procurement strategiesMetropolitan Transportation Authority Department of Buses (2015-2016)-Designed/facilitated collaborative process with enterprise strategists and field leaders to ID leadership best practices. Initial findings created prototype impacting over 18,000 employees in all 5 boroughs of NYC Media-Executed a NY newspaper's transition to “no-ratings” performance management to support the company’s digital strategy: implemented multi-tiered management training & communication planGeneral -Created/rolled out KPI strategy & dashboard to facilitate client group transformation-Design talent development architecture, curriculum & courses for all levels of leaders-Design & deliver programs and keynote talks on change management, collaboration and trust

New York, Ny, Us

Created/led rollout of organization-wide strategic organization development plan: from leadership and management training for field leadership to specialized curriculum for field service providersDeveloped change management protocol to support introduction of B2B sales channel and the move of WWI into healthcareDesigned/orchestrated two cycles of annual innovation training – compiled/translated latest health research into training content, led delivery of 400 learning sessions (online/face-to-face) to 7,000 employees across U.S. in seven weeks, and collaborated with partners in Canada/Mexico to ensure solution was transferable.Effected turnaround of low morale with creation of adjunct faculty positions providing top field performers with meaningful recognition/development opportunities — fostered greater engagement, reducing turnover to 15%Collaborative partner on many projects that address full talent management cycle of the field employee population - design and oversee field trainers and peer coaches

New York, Ny, Us

Member of the HR Senior Leadership Team. Organization Development and HR Business Partner supporting domestic and international employeesSupported global client group and MetLife Enterprise. Developed recommendations/solutions for change of organizational design within HR and line of business clients, succession planning for HR leadership, and talent management for client populationPart of core HR team that developed change management process, designed/developed training for 100+ HR professionals aimed at building internal capability to support global growth strategy and HR transformationTrusted Advisor to Global EVP of HR and senior staff on all aspects of human capital planning for client groupLed definition/rollout of performance management and talent development initiatives for 1,200 global HR staff following restructuring – within six months of comprehensive rebanding, completed adjustments to ensure equitable grade assignments while maintaining 90%+ retentionPioneered HR Effectiveness office and collaborated with key HR and business leaders to define initiatives to improve function’s identity and service to global enterprise – redefined/rebuilt all forms of communications and customer service, and enabled client group to better align talent to organization needs and growth predictionsSuccessfully made case to HR executive team for skills/talent assessments of all employees for client group, identified vendor and initiated/managed project through pilot phase.Reengineered enterprise-wide global learning architecture for Leadership and Management Development programsDeveloped leadership portal with Harvard to facilitate global use, integrated 360 instruments and coaching for more cohesive fit, and increased number of programs from three to five to better align leadership experience with strategic learning pathDeveloped competency models, identified learning assets and launched programs for global client

Adjunct instructor in undergraduate business curriculum. Specialize in Organizational Development, Compensation, and Human Resources. Drawing on best practices of Stephen Brookfield, provide dynamic and engaging classes that not only teach the subject matter, but inspire the part-time student population to continue their educational journey.

Designed and implemented human capital initiatives to APAC client group. Focused on global training, leadership development strategy and HR initiatives in support of growth strategy. Directed training programs and curriculum for 2,500+ employees. Utilized situation-specific instructional methods including blended/active learning and team teaching. Collaborated with global offices in three regions (LATAM, APAC, and EMEA) to design and implement e-learning and HR orientation models aligned with regional needs.Expertly designed and employed change management processes to facilitate adoption, refined and implemented global performance management process, and managed build of proprietary system for global roll out. Led focus groups to determine new global performance management on assessed requirements, authored IT system design process, researched compliance issues and reported findings to senior management.Worked with agency heads and business leads on talent development strategiesDrove a 124% increase in e-learning usage in 10 months.

New York, Ny, Us

Organization development. Including initiatives to support University system-wide technology, change and leadership initiatives. Utilizing change management methodologies, design, market, deliver and support training initiatives. Develop and measure metrics for programs to ensure data driven decisions.

Munich, De

Supported global head of HR in strategic management and growth-oriented initiatives. Worked across all business units (ex. Corporate functions, Medical, IT) and program offices (HR Generalists, L&D, Diversity) to ensure consistency in the global translation and application of guidelines and policies. Worked with division heads to develop and implement team effectiveness and enhancement initiatives.

New York, Ny, Us

HR Consultant for day to day HR activities and transactions as well as project support. Began as a part-time while in graduate school, leading to a full-time role starting up the HR Department.

New York, Ny, Us

Administered 3MM annual budget coordinating financial aid, special events, and mentoring programs for the Executive MBA curriculum. Worked closely with EMBA and SMBA population on needs and concerns; addressed and/or routed for follow up as appropriate. Developed and implemented mentoring program to support incoming class and promote camaraderie among classes.

Certificate In Conflict Resolution, Conflict Resolution

Certificate, Positive Psychology

Ma And Doctoral Studies, Social Organizational Psychology

Ms, Human Resources

Ba, Business Administration-Marketing

Certificate In Change Management, Od And Change Management

Certificate, Ccmp, Change Management

Executive Certificate, Transformative Leadership