Serve as department training liaison between business partners and senior leadership to promote compliance of annual training requirements. Coordinate US Safety Leadership training schedule including venue selection, registration and class administration. Provide technical support for company online learning management system. Support global dashboard metrics process through technical and data management process work.• Facilitated language translation process for global safety and leadership training courses.• Conducted research and designed promotional materials for employee resource group (Adobe InDesign)• Developed strategy to establish community outreach partnerships with organizations supporting military veterans and their families • Participated in brainstorming sessions in Leiden, the Netherlands to establish the framework for the global safety leadership course, a leading KPI measured on monthly global dashboard

• Provided technical support to remote field staff for service orders, maintenance plans and time reporting. • Co-developed web-based training module for mandatory time reporting process using OnDemand software, resulting in a self-paced learning experience and increased staff compliance• Facilitated remote and classroom training sessions to increase team member knowledge of service order process.

Directed label control division for customer order fulfillment of 100,000 orders annually. Collaborated with remote site staff to resolve customer issues, increasing levels of satisfaction and retention. Oversaw electronic application that produced and processed purchases, customized greeting cards, shipping labels, manifest, and quality control documentation. Expanded role to include training program for seasonal workforce and developed a training manual for use by successor

Liaison between technology department and internal clients to facilitate appropriate resolution of technology issues. Introduced project priority process and successfully managed client expectations during business process transitions. Partnered with network security manager to create enterprise-wide network password process, establishing and enforcing security compliance policies

Joined Project Management Office (PMO) to develop program charter and introduce new IT project methodologies to the organization. Managed full life cycle project teams of 10 to 20 members, and met project timelines and budget goals. Successfully implemented project management routines that produced cross-collaboration between business units and information systems department.Key Accomplishment:• Led project team in development of online membership directory that produced real-time display of member and leadership listing, realizing $50,000 savings from print process