Established DMM Communications Group to help customers develop and implement their communications strategy. We have deep experience in all aspects of customer communications.• Accelerate CCM and CXM modernization• Re-platforming of legacy applications to take advantage of emerging digital technologies • Digital transformation and channel orchestration• Personalized, effective, and efficient communications• Improve speed-to-market for new products and compliance changes• Business Development• Strong industry knowledge in insurance, finance, banking, and healthcareDMM Communications Group partners with our customers for success. Denise Miano is a recognized leader and pioneer in customer communications technology and best practices.

President and Founder of NEPS an acknowledged leader in the Customer Communications Industry with a rich history of empowering insurance, financial and healthcare companies to bolster their competitive edge through optimized communications creations and delivery. Worked to establish NEPS as a technology pioneer recognized by Madison Advisors in their published Customer Communications Hosted Managed services study as an industry leader. NEPS NSite platform has been awarded the Technology and Application of the Year awards from Xplor and powers some of the largest insurance wealth management and healthcare companies.

Founded NEPS in 1988 with partner Jim Iacomino as a technology solutions provider and pioneer in the emerging customer communications marketplace. NEPS was the technology services team for Reliance National Insurance when two senior executives from AIG decided to launch a new specialty risk insurance company.Validated the "buy vs. build of internet presentation and solutions as a value-add to NEPS document and communications delivery systems by partnering with technology vendors to gain an advantage in providing a comprehensive CCM platform in an accelerated timeframe.Created open technology solutions for use on a stand-alone basis or in tandem with a full suite of interchangeable, print ond demand components that provided a common interface in divergent environments.Demonstrated digital networking to the Xerox Docutech one year ahead of Xerox with partner Roger Gimbel with our XPOD digital printing technology.Led the design of end-to-end customer document solutions working with NEPS development team including NDemand, NAble, DocNet and NForm.Won a major endorsement from the Insurance Services Organization (ISO) for developing their electronic forms and content offering leveraging NEPS NAble platform. Delivered a "best in class" solution for automating current, compliant content for property and casualty insurers.Built a comprehensive print management strategy for enabling Xerox printers in the AS/400 marketplace. NEPS was responsible for training and delivering this strategy for Xerox worldwide. Forged a long-term relationship with Xerox, unseating major corporations to become their #1 channel marketing partner.

Came on board as a member of the senior leadership team following Moore's acquisition of NEPS in 1996. Retained full P&L for the business until the merger of NEPS and Moore technology solutions to create The Emerging Technology unit focused on customer facing technology solutions. This unit bridged the gap between new products development, technology, consulting, sales/marketing and customer service to create a singular customer facing organization. Provided strategic and tactical leadership to build a business that was recognized as growth engine for Moore as a technology innovator.Positioned the Emerging Technologies Group as a conduit between customers business requirements and the products and services offered by Moore's North American business units, the vanguard for worldwide growth.Provided competitive differentiated value to the organization driving over 20 million of new print revenue directly related to NEPS technology and solutions.Opened the government sector through a joint initiative with Intercon and the GSA which received Vice President Gore's Hammer Award which recognizes teams of federal employees and their partners for reinventing the government through technology.Lead the management buyout of NEPS in 2004 from RR Donnelley to re-establish NEPS as an independent company.

Positioned NEPS technology team to work with Reliance Nationals founding executive team to create a comprehensive technology platform that included NEPS document management system. This platform accelerated Reliance Nationals time to market and helped them become a market leader in the highly competitive specialty risk insurance market.Built a top-flight technology organization and deployed cutting edge tool that enabled Reliance National to grow too over 2 billion in revenue in two years.Negotiated intellectual property rights agreement with Reliance National Insurance, retaining technology rights to NEPS proprietary platform which would become the foundation for NEPS.Built the NEPS team made up of technical, product and marketing specialists. Forged a culture based on teamwork, technology innovation, respect, partnership and customer service excellence.Reached a pinnacle of success and "explored growth through acquisition" strategies to accelerate technology and market development. Received an unsolicited offer and closed the company sale to Moore in 1995.

Enabled AIG's specialty risk insurance companies to be first to market with full policy automation and enterprise content management contributing to the growth of AIG's Specialty Insurance companies. Developed fully remote printing capabilities using state of the art technology to create the first distributed commercial policy issuance system that became a benchmark for competition to emulate.